Brady Link
Trader Joe's
Elkridge,Maryland
9
years of professional experience
Results-driven professional with experience in fast-paced environments, excelling in teamwork and collaboration. Skilled in problem-solving and training new team members, committed to delivering exceptional customer service and ensuring operational efficiency.
Work History
Crew Member
5 Years- Provided exceptional customer service, ensuring a positive shopping experience for all guests.
- Operated cash register efficiently, maintaining accuracy in transactions and providing a memorable customer experience.
- Stocked shelves and organized displays, enhancing product visibility and accessibility for customers.
- Assisted in training new crew members on store policies and operational procedures, fostering team cohesion.
- Led the Cheese section for 2 years, and led the Bakery for half a year. This means writing orders, merchandising properly, and having enough product knowledge to answer any customer's questions.
Server
5 Months- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multitasking demands by efficiently taking orders and processing transactions.
- Collaborated with kitchen staff to ensure timely food preparation and quality assurance.
- Trained new staff on menu knowledge, service standards, and operational procedures.
Staff Member
6 Months- Coordinated event logistics to ensure smooth operations during concerts and festivals.
- Implemented process improvements to enhance guest experience and operational efficiency.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely replenishment of supplies for events.
- Collaborated with cross-functional teams to streamline workflow and optimize resource allocation.
Customer Service Specialist
5 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Assisted in training new team members on best practices and product knowledge.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Led resolution of complex issues, elevating customer satisfaction and loyalty efforts.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
Bachelor of Science - Philosophy
Skills
Cash handling
Customer service
Customer engagement
Attention to detail
Multitasking and organization
Time management
Transaction processing
Clear communication
Problem-solving
Self-management
Food safety practices
Initiative and Self-motivation
Interests
I love music so much that I perform every week at open mic events. I wish to learn as much as I can about music
and then share that knowledge with newcomers who are struggling to find their own way. I love playing the guitar
singing
and playing the synthesizer. I really enjoy being outdoors
whether hiking
walking
or riding my longboard. I have a drawing portfolio that I'm quite proud of
and my artwork has really improved over the past few years
both auditory and physically. Cooking means a lot to me as well
and I really enjoy helping others and giving back to the community.
Timeline
Crew Member
Trader Joe's
08.2021 - 08.2026Read More
Server
Mutiny Pirate Bar & Island Grille
11.2019 - 04.2020Read More
Staff Member
Merriweather Post Pavilion
03.2018 - 09.2018Read More
Customer Service Specialist
Best Buy
08.2017 - 01.2018Read More
Towson University
Bachelor of Science from Philosophy
Read More