Braeden Dickerson
Robinson,IL
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
3
3
years of professional experience
Work History
Shift Manager
Hardee's
Robinson, IL
10.2021 - Current
- Directed and led employees and team members on effective operations, methods and procedures.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Coached employees on interactions with customers to drive exceptional service.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Helped employees accomplish tasks during peak periods.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Taught staff upselling techniques to meet revenue targets.
- Conferred with management and subordinates to resolve problems or complaints.
- Assisted in resolving escalated customer service issues in a timely manner.
- Resolved conflicts between staff members in a professional manner.
- Communicated with other shift managers to facilitate continuum of customer service.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Summer Maintenance Helper
American Auto Body
Robinson, IL
06.2021 - 07.2021
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Performed routine maintenance on all tools and equipment used for the summer season.
- Provided assistance with projects such as building decks or installing new lighting systems.
- Aligned and balanced new equipment after installation.
- Adjusted and realigned brakes, wheels, bolts and screws to reassemble equipment.
- Replaced worn or damaged parts with new ones following manufacturer's specifications and guidelines.
- Conducted test drives before and after repair services.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Utilized hand tools such as screwdrivers, wrenches and pliers when performing repairs.
- Performed routine maintenance services such as oil changes, tune-ups and brake repairs.
- Inspected brake systems, steering mechanisms and wheel bearings for proper operational functioning.
Education
High School Diploma -
Robinson High School
Robinson, IL05-2023
Skills
- Staff Development
- Schedule Oversight
- Cash Handling
- Interpersonal Skills
- Delegating Work
Extra Curriculars
- TEAMS (Tests of Engineering Aptitude in Mathematics & Science)
- Math Club
- Scholastic Bowl
College Credit Classes
- College Algebra (Half a Semester)
- Trigonometry (Half a Semester)
- Calculus (Half a Semester)
- Physics (Half a Semester)
Mechanical Aptitude Classes
- Auto 1
- Introduction to Drafting (CAD Software)
Timeline
Shift Manager
Hardee's
10.2021 - Current
Summer Maintenance Helper
American Auto Body
06.2021 - 07.2021
High School Diploma -
Robinson High School
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