Braeden Jordan
Celina
Summary
Dynamic professional with proven expertise in customer engagement and team collaboration at Dunkin' Donuts. Successfully enhanced customer satisfaction through effective problem-solving and communication. Recognized for maintaining high cleanliness standards and accuracy in cash handling. Committed to optimizing workspace organization and motivating team members for peak performance.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Shift Leader
Dunkin' Donuts
Celina
11.2023 - Current
- I worked with a crew of 8 during rush hour
- It involved a lot of teamwork and communication
- Implemented cleanliness standards by overseeing workspace organization and maintenance tasks.
- Monitored cash handling procedures to maintain accuracy during transactions.
- Verified that cash drawers contained thecorrect amounts of money during opening and closing shifts.
- Engaged with customers to resolve inquiries and enhance overall satisfaction.
- Resolved customer complaints promptly and professionally.
Stocker
Springfield Fireworks
Bluffton
05.2025 - 08.2025
- Organized inventory on shelves for easy access and customer visibility.
- Stocked merchandise quickly to maintain optimal product availability.
- Assisted in unloading shipments
- Maintained cleanliness and organization in storage areas and sales floor.
- Collaborated with team members to ensure efficient restocking processes.
- Provided excellent customer service by promptly answering product inquiries.
- Stocked shelves with newly arrived products.
- Lifted materials of varied weights on a regular basis.
- Provided customer service by answering questions about product location, price and availability.
Education
No Degree - General Business (marketing)
Wright State University Lake Campus
Celina, OH 08.2024 - Current
Skills
- Customer engagement
- Time management
- Problem solving
- Team collaboration
- Team motivation
- Verbal and written communication
- Workspace organization
- Attention to detail
Affiliations
- College Baseball Player
- 4 year varsity starter in football in high school
Accomplishments
- First team All-Conference for WR in Football
- Academic All-Ohio First team my senior year in high highschool
Timeline
Stocker
Springfield Fireworks
05.2025 - 08.2025
No Degree - General Business (marketing)
Wright State University Lake Campus
08.2024 - Current
Shift Leader
Dunkin' Donuts
11.2023 - Current
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