BRAELEN W. DYKES
Tampa
Summary
Dedicated and detail-oriented Registered Pharmacy Lead Technician with experience in prescription processing, medication management, and team training and is PTCB certified. Seeking to leverage expertise in pharmacy operations and customer service in a dynamic pharmacy environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Centene
12.2023 - Current
- Collaborate with healthcare professionals to ensure accurate medication dispensing and patient safety
- Assist in the management of pharmacy operations, including inventory control and prescription processing
- Provide exceptional customer service by addressing patient inquiries and resolving issues effectively
Registered Pharmacy Lead Technician/Manager
CVS Health
04.2021 - Current
- Process prescriptions accurately and efficiently, ensuring a high level of customer satisfaction
- Manage the ordering, processing, and handling of new medications and oversee the outprocessing of medication
- Train and consult with colleagues on best practices in pharmacy care, setting goals for team development
- Mediate interpersonal disputes among team members to maintain a collaborative work environment
Student Manager
Southwestern Advantage
05.2018 - 08.2020
- Recruited, trained, and motivated a team of students for a summer direct sales program
- Participated in over 200 hours of advanced sales and leadership training
- Provided coaching and support to student salespeople in the field
Salesperson
Southwestern Advantage
05.2018 - 08.2020
- Achieved over 3000 hours of direct sales experience, engaging with diverse families from various backgrounds
- Mastered sales fundamentals including persistence, confidence in closing, and effective goal setting
- Managed all aspects of ordering, inventory, accounting, scheduling, and product delivery
- Personal Retail Sales:
- - 2020: $39,330 (60% increase)
- - 2019: $24,615 (103% increase)
- - 2018: $12,100 in a 12-week selling period
Education
Bachelor of Science - Health Science, Pre-Clinical
University of Central Florida
Orlando, FL05.2021
Skills
- Prescription processing and medication management
- Strong customer service and interpersonal communication
- Problem-solving and conflict resolution
- Sales and territory development
- Public speaking and training abilities
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Prescription Filling
References
Available upon request.
Awardsandactivities
- University of Central Florida, High School Scholar Award, Bright Futures Scholar Award, Member of Pre-Med AMSA Club, UCF Club Rugby Team (2017-2020)
- Southwestern Advantage, Gold Seal Gold Award (over 81 hours/week for 13 weeks) - 2018-2020, Sizzler Trip Award (top producers companywide) - 2020, Superstar Sample Case Award (180 demos and working 81 hours/week) - 2018-2020
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Pharmacy Technician
Centene
12.2023 - Current
Registered Pharmacy Lead Technician/Manager
CVS Health
04.2021 - Current
Student Manager
Southwestern Advantage
05.2018 - 08.2020
Salesperson
Southwestern Advantage
05.2018 - 08.2020
Bachelor of Science - Health Science, Pre-Clinical
University of Central Florida
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