Branch Brooks
Corsicana,TX
Summary
Dynamic Shift Leader at Chick-Fil-A with expertise in staff scheduling and team management. Proven track record in enhancing operational efficiency and implementing training programs that improved employee performance. Skilled in cash handling and committed to maintaining a safe work environment, ensuring exceptional service delivery and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Shift Leader
Chick-fil-A
01.2023 - Current
- Assisted in scheduling and coordinating shift operations to ensure efficient workflow.
- Learned safety protocols and operational procedures to maintain a safe work environment.
- Supported team members by providing guidance on daily tasks and responsibilities.
- Monitored inventory levels to facilitate timely restocking and minimize disruptions.
- Communicated effectively with team members to resolve issues promptly and efficiently.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Store Associate
UPS
06.2022 - 01.2023
- Assisted customers with inquiries and provided exceptional service to enhance shopping experiences.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team members to maintain store organization and cleanliness standards.
Assistant Manager
Sonic
03.2019 - 02.2020
- Coordinated team schedules and operational workflows to enhance efficiency and service delivery.
- Developed training materials and conducted sessions to improve staff performance and customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions and inventory management practices.
- Implemented process improvements that streamlined operations, reducing wait times for customer service inquiries.
Education
Associate of Applied Science - Biomedical Engineering
Texas State Technical College
Waco, TX05-2026
No Degree - Leadership
Chick-Fil-A Leadership Development Program
Corsicana, TX03-2023
High School Diploma -
Mildred High School
Corsicana, TX05-2021
Skills
- Staff scheduling
- Industry expertise
- Workplace safety
- Team management
- Employee training
- Cash handling
- Punctual and reliable
- Tech-Savvy
Timeline
Shift Leader
Chick-fil-A
01.2023 - Current
Store Associate
UPS
06.2022 - 01.2023
Assistant Manager
Sonic
03.2019 - 02.2020
Associate of Applied Science - Biomedical Engineering
Texas State Technical College
No Degree - Leadership
Chick-Fil-A Leadership Development Program
High School Diploma -
Mildred High School
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