Brandace Walker
Ashland,KY
Summary
Pleasant Chiropractic Assistant with passion for supporting improvement of overall physical health and well-being. Offering 3 years of patient interaction, insurance verification and appointment scheduling. Astute and intuitive individual with exceptional composure. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
10
10
years of professional experience
Work History
Chiropractic Assistant
C.O.R.E Health Center
12.2020 - Current
- Oriented and trained new staff on proper procedures and policies.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Maintained office website and social media to promote business and advertise products and treatment plans.
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
Game-Master
Tri-State Escape
09.2017 - 01.2021
- Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
- Developed and implemented game levels with in-game mechanics.
- Monitored system performance to identify potential issues.
- Contributed to marketing efforts, promoting new game features and enticing potential players.
- Collected payments, processed transactions and updated relevant records.
- Developed strong working relationships with team members, fostering a positive work environment.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Gymnastics Instructor
KC Diamond
07.2016 - 05.2017
- Facilitated effective communication within the coaching staff, leading to smoother operations during practice sessions and competitions.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated group activities that fostered teamwork among athletes while improving their skills in a fun environment.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
Hostess
Texas Roadhouse
05.2015 - 07.2015
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
Sales Associate
Rue 21
11.2013 - 01.2014
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Paul G. Blazer High School
Ashland, KY05.2015
Associate of Applied Science - Criminal Justice
Ashland Community And Technical College
Ashland, KY12.2019
Skills
- Patient Registration
- Insurance Verification Expertise
- Appointment Scheduling
- Scheduling Appointments Management
- Updating Medical Records
- Patient Relations
- Examination Preparation
- Hospitality best practices
- Initiative-taking
Timeline
Chiropractic Assistant
C.O.R.E Health Center
12.2020 - Current
Game-Master
Tri-State Escape
09.2017 - 01.2021
Gymnastics Instructor
KC Diamond
07.2016 - 05.2017
Hostess
Texas Roadhouse
05.2015 - 07.2015
Sales Associate
Rue 21
11.2013 - 01.2014
High School Diploma -
Paul G. Blazer High School
Associate of Applied Science - Criminal Justice
Ashland Community And Technical College
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