Brandee Bourque
Fort Walton Beach,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Key Holder
Torrid Clothing Store
02.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in professional manner.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Assistant Store Manager
Build A Bear Workshop Inc
08.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Assistant Manager
Gulf Coast Axe House
02.2023 - 08.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Gulf Coast Escape Room
01.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhancing customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with management team to develop strategic plans for business growth and improvement.
Assistant Manager
Emerald Coast Maids
01.2021 - 01.2023
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Contributed to creation of positive work environment by maintaining open communication channels with colleagues and supervisors.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
License To Perform Practice - Phlebotomy
Med Cert
Michigan City, MS10.2023
High School Diploma -
Department of Florida Education
Tallahassee, FL06.2022
CPR Certified - CPR
Red Cross
Tallahassee, FL03.2022
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Workplace Safety
- Bank Deposits
- Customer Service Management
- Staff Training and Development
- Daily Reporting
- Inventory Monitoring
Timeline
Key Holder
Torrid Clothing Store
02.2024 - Current
Assistant Store Manager
Build A Bear Workshop Inc
08.2023 - Current
Assistant Manager
Gulf Coast Axe House
02.2023 - 08.2023
Assistant Manager
Gulf Coast Escape Room
01.2023 - 08.2023
Assistant Manager
Emerald Coast Maids
01.2021 - 01.2023
License To Perform Practice - Phlebotomy
Med Cert
High School Diploma -
Department of Florida Education
CPR Certified - CPR
Red Cross
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