Brandee Burch
Grangeville,ID
Summary
Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Syringa Hospital and Clinic
Grangeville , Idaho
09.2019 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Answer phones
- Schedule and reschedule appointments
- Take detailed notes in charts for providers
Package Operator
Idaho Forest Group 2087626630
Grangeville , Idaho
01.2016 - 09.2019
- Performed daily package inspection to ensure customer satisfaction and quality control.
- Maintained accurate records of incoming and outgoing packages.
- Monitored inventory levels and restocked supplies as needed.
Education
GED -
LCSC
Lewiston, ID06-2006
Skills
- Pre-Admission Requests
- Work Quality Evaluation
- Quality Assurance
- HIPAA Compliance
- Patient Education
- Registration and Admissions
- Customer Service
- Insurance Verification
- Appointment Scheduling
- Multitasking and Organization
- Problem-Solving
- Patient Registration
- Flexible Schedule
- Money Handling
- Insurance company knowledgeable
- Phone and Email Etiquette
- Team Collaboration
- Information Collection
- Medical Terminology
- Call Screening
Project
- monthly new patient report
- monthly transferred report
- displaced appointments
- quarterly peer reviews for providers
Timeline
Patient Access Representative
Syringa Hospital and Clinic
09.2019 - Current
Package Operator
Idaho Forest Group 2087626630
01.2016 - 09.2019
GED -
LCSC
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