Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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NACHALY TORRES

St. Thomas,United States Virgin Islands

Summary

Detail-oriented Licensed Agent promoting undeniable talents in relationship building. Engaging and personable to promote a "client first" mentality.

Ready to help the team achieve company goals. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My goal is to seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

440 Licensed agent

Allstate Insurance agency
10.2021 - 04.2023
  • Sales representative, Customer service agent, Endorsement, walk-in service, cross-selling.
  • Produced weekly reports with detailed information on prospects.
  • Collaborated with stakeholders to complete property sales and purchases.
  • Negotiated $500,000 in Auto, Life, and renters insurance policies with buyers and sellers to maximize customer savings.
  • Established a positive flow of communication with 12 local agents, clients, attorneys, and personnel involved in closing transactions.
  • Reviewed and executed 70 confidential documents, contracts, and disclosures.

440 Licensed agent

Estrella Insurance Agency
07.2020 - 10.2021
  • General Insurance service, accounting, sales, Inbound/Outbound calls, emails.
  • Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations.
  • Analyzed customer requirements to determine which products or services would provide best fit.
  • Prepared and presented contracts and other legal documents to clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.

440 Licensed agent

Select Auto Insurance
07.2017 - 03.2019
  • General Insurance service, Accounting, sales, endorsement, cross selling.
  • Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations.
  • Informed clients of policies and procedures.
  • Established strong customer relationships, building recommendations and loyalty.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Used Microsoft, excel, Powerpoint, and Teams to prepare sales reports containing customer information related to products and services purchased.

Assistant Manager

Rainbow USA Inc.
12.2016 - 02.2017
  • Customer service, supervising employees, interacting with customers, managing inventory levels, and payroll.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in the workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Bachelor of Science - Business Management

Clark Atlanta University
Atlanta, GA
08.2016

High School Diploma -

Oak Ridge High School
Orlando, FL
05.2015

Skills

  • Product Sales
  • Critical Thinking
  • Meeting Coordination
  • Recordkeeping Proficiency
  • Customer Support
  • Spanish Translation
  • Problem-Solving Skills

Certification

  • Licensed Insurance Agent - 2016-2023
  • 440 Certification - Florida Department of Financial Services 2016-2023
  • 220 Certification- Florida Department of Financial Services 2016-2023

Languages

Spanish
Full Professional

Timeline

440 Licensed agent

Allstate Insurance agency
10.2021 - 04.2023

440 Licensed agent

Estrella Insurance Agency
07.2020 - 10.2021

440 Licensed agent

Select Auto Insurance
07.2017 - 03.2019

Assistant Manager

Rainbow USA Inc.
12.2016 - 02.2017

Bachelor of Science - Business Management

Clark Atlanta University

High School Diploma -

Oak Ridge High School

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