Branden Hall
Port Richey,FL
Summary
Dynamic manager with a proven track record at Hero's Downtown Subs, excelling in client support and effective team leadership. Recognized for enhancing customer satisfaction and fostering a collaborative work environment. Skilled in strategic decision-making and workload management, driving team performance and achieving operational excellence.
Overview
22
22
years of professional experience
Work History
Manager
Heros Downtown Subs
01.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted with hiring, training and mentoring new staff members.
Project Team Leader
Best Buy, Geek Squad
04.2018 - 12.2019
- Fostered a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
- Communicated project expectations to team members and stakeholders to set tone for high productivity level.
- Inspired high levels of team performance and commitment by recognizing individual achievements and providing opportunities for professional growth.
- Championed best practices in project management across the organization, leading to increased consistency in processes, procedures, and outcomes.
Mobile Supervisor
Best Buy Inc
08.2012 - 04.2018
- Collaborated with cross-functional teams to enhance overall business performance within the mobile department.
- Resolved escalated customer complaints in a timely manner, restoring confidence in the company''s ability to provide excellent service.
- Built strong relationships with clients through consistent communication and proactive issue resolution.
- Oversaw financial aspects of the department – budgeting, forecasting revenues/expenses – ensuring fiscal responsibility.
Aircraft Armament Systems Craftsman
United States Air Force, USAF
08.2003 - 08.2009
- Enhanced aircraft safety by performing thorough inspections on armament systems and components.
- Expedited repair turnarounds with prompt identification of required parts or materials for each maintenance task at hand.
- Fostered a culture of continuous improvement within the armament shop by incorporating lessons learned from previous experiences and challenges.
- Conducted comprehensive pre-flight checks to verify functionality of all integrated weapon system components on each assigned aircraft.
- Prevented accidents by enforcing strict adherence to safety protocols during all aspects of weapons handling operations.
Education
Associate of Arts - Management
Pasco-Hernando State College
New Port Richey, FL05.2012
Skills
- Client support
- Effective team leadership
- Effective time management
- Strategic decision-making
- Effective goal development
- Work schedule management
- Effective workload management
Timeline
Manager
Heros Downtown Subs
01.2020 - Current
Project Team Leader
Best Buy, Geek Squad
04.2018 - 12.2019
Mobile Supervisor
Best Buy Inc
08.2012 - 04.2018
Aircraft Armament Systems Craftsman
United States Air Force, USAF
08.2003 - 08.2009
Associate of Arts - Management
Pasco-Hernando State College
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