Brandi Bertoglio

Mesquite ISD

Mesquite, TX

04.2008 - Current

Receives verbal prescriptions from physicians/nurse practitioners via telephone, fax or electronic means.
Maintains strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Enters patient and prescription information into pharmacy software systems with high attention to detail.
Processes and completes up to 200 daily prescriptions.
Handles the filing system for prescription documents.
Answers multiple telephone calls throughout shift, ensuring accurate and detailed responses to questions/requests.
Provides exceptional customer service, addressing patient questions and concerns with empathy.
Ensures accurate billing information is included on prescription orders prior to processing.
Mixes pharmaceutical preparations according to written prescriptions.
Assists pharmacist with clearing high volume of prescriptions and responds to customer questions.
Enhances pharmacy efficiency by developing and implementing organizational systems.
Checks expiration dates on drug products prior to dispensing them to customers.
Participates in prescription pharmaceutical and over-the-counter product inventory audits.
Assists customers by answering questions, locating items or referring to pharmacist for medication information.
Works with insurance companies to process claims, resolve problems and obtain payments.
Manages inventories, rotates stock, removes expired or damaged drug products and resolved discrepancies in drug counts.