Brandi Capielano
NAMI Southeast Louisiana
Metairie,LA
1
Certification
10
years of professional experience
Caring and dependable professional with experience working with children, managing classroom behaviors, and supporting individual learning and developmental needs. Skilled in encouraging positive behavior, helping children develop new skills, and creating a safe and supportive environment. Also experienced in helping clients and families find resources and services to meet their needs. Looking to use my experience and passion for helping others to make a positive difference as an ABA Technician.
Work History
Office Manager
2 Years 6 Months- Managed daily office operations, administrative workflows, and staff support to ensure efficient delivery of organizational programs and community services.
- Coordinated leadership and program team calendars, meetings, communications, and office events to support effective scheduling and collaboration.
- Maintained confidential records, personnel files, spreadsheets, and databases while handling sensitive information with professionalism and discretion.
- Processed invoices, purchase orders, vendor requests, and supply orders while coordinating facility maintenance and office needs.
- Supported recruitment, employee onboarding, and human resources administration, including employee documentation, personnel records, and PTO tracking.
- Trained and guided staff on office systems and procedures, delegated tasks, and monitored daily workflows to improve efficiency and consistency.
- Served as a primary point of contact for clients, families, visitors, and community members, responding to inquiries and connecting individuals with appropriate staff, programs, and services.
- Assisted clients and families with Medicaid-related questions, navigating community resources, identifying available services, and addressing everyday needs.
- Provided information and administrative support regarding NAMI programs, mental health resources, support groups, educational classes, and community services.
- Coordinated community outreach, fundraising, sponsorship development, and donation requests to support organizational initiatives and expand community engagement.
- Planned and coordinated community events, including NAMIWalks, managing event logistics, registration, sponsor communications, and volunteer involvement to promote mental health awareness.
- Facilitated communication between leadership, staff, clients, and community members to address concerns, coordinate support, and maintain positive working relationships.
- Managed vendor relationships and negotiated contracts to support cost-effective operations while maintaining quality services.
- Improved administrative procedures for correspondence, filing, scheduling, and daily operations to promote organization and consistency.
Lead Teacher, Pre-K 4
11 Months- Planned and implemented age-appropriate academic lessons and play-based activities to promote early childhood development, foundational learning, and kindergarten readiness.
- Managed daily classroom routines and established a structured, supportive learning environment that encouraged positive behavior, independence, and social-emotional development.
- Implemented positive behavior management strategies to enhance classroom dynamics and foster children's self-regulation and social skills.
- Adapted instructional activities and provided individualized support to accommodate children's developmental needs, learning abilities, and behavioral challenges.
- Observed and assessed children's academic progress and developmental milestones to identify strengths and tailor support.
- Communicated with parents and families about children's progress and developmental needs to strengthen home-school connections.
- Supported children's development of communication, early literacy, numeracy, problem-solving, emotional regulation, and peer interaction skills through structured instruction and hands-on activities.
- Prepared children for kindergarten by reinforcing foundational academic concepts, classroom expectations, independence, and readiness skills.
General Office Manager
2 Years 5 Months- Supervised and directed the technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction • Reviewed technicians' work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations as requirements to improve quality and productivity • Responsible for technicians' performance appraisals, reviews and for setting improvement goals per company requirements • Scheduled, directed, and provided technical support for technicians to meet service demands and customers' expectations • Recruited, interviewed, hired, and trained technicians as required to meet workload demands, and company or customer expectations and requirements • Developed and monitored budgets and objectives to ensure departmental profitability and align with company goals • Reviewed work orders, invoices, and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables • Specified and made sure that required parts are ordered in timely fashion to ensure work deadlines are met • Managed larger installation, start-up, and commissioning projects; coordinates and directs a team of technicians
- Completed bi-weekly payroll for 32 employees.
- Coordinated office operations, scheduling, and dispatch support for plumbing service calls.
- Managed customer inquiries, appointment updates, and follow-up communication with professionalism.
- Processed invoices, payments, and billing records with accuracy and consistency.
Lead Teacher
1 Year 4 Months- Planned and implemented daily activities that fostered overall development and growth in every student.
- Communicated with parents about student growth and progress, providing strategies for at-home reinforcement to support struggling students.
- Demonstrated patience and level-headedness in diverse situations, facilitating student development and personal growth.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Supervisor/Mr.
2 Years 4 Months- Managed 13 employees.
- Oversaw inventory, staffing, scheduling, and training to maintain operational efficiency
- Charted daily sales and tracked revenues and expenses.
- Made daily deposits to the bank.
- Completed all responsibilities by the end of the day to prepare for the next business day.
Education
Bachelor of Science - Child Development
Skills
Organization
Recordkeeping
Problem-Solving
Team Collaboration
Conflict Resolution
Family communication
Personalized learning
Behavior Management
Positive Reinforcement
Child Development
Emotional Support
Emotional resilience
Certification
- Heartsaver, First Aid CPR AED, American Heart Association - 6/4/2025 - 6/2027
Timeline
Office Manager
NAMI Southeast Louisiana
04.2024 - CurrentRead More
Lead Teacher, Pre-K 4
John Curtis Christian Schools
05.2023 - 04.2024Read More
General Office Manager
Broussard's Plumbing
12.2020 - 05.2023Read More
Lead Teacher
St Mathews Early Child Development
08.2019 - 12.2020Read More
Supervisor/Mr.
Snowball
02.2017 - 06.2019Read More
Southern New Hampshire University
Bachelor of Science from Child Development
Read More