Summary

Overview

Work History

Education

Skills

References

Timeline

Brandi Collins

Cincinnati

Summary

Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable, with exceptional customer service and communication skills.

Overview

years of professional experience

Work History

Operation Senior / P&D Administrator

Fedex Ground

Cincinnati

05.2024 - Current

Complete FCSA testing.
Assisted in developing process improvements to enhance service quality and reliability.
Respond to customer inquiries.
Review Monthly Maintenance Records, and Annual Inspections.
Perform Quarterly Vehicle Inspections.
Properly code undelivered packages.
Process damaged packages.
Communicate with Business Contacts regarding issues and concerns.
Monitor CSA customer pick-ups throughout the day.

Operations Manager

FedEx Ground

Independence

10.2021 - 05.2024

Developed and implemented operational procedures to meet quality standards.
Monitored efficiency of processes, team performance, and customer service.
Directed operations staff through guidance, training, and support to achieve company objectives.
Ensured team safety through adherence to best practices.
Set up yard management for accurate trailer purchases.
Tracked all account trailers in the yard and coordinated unloading to meet customer deadlines.

Medical Assistant /Operations Manager

Tri-Health / Ross Urgent Care

Ross

02.2014 - 10.2021

Administered injections, medications, and treatments as directed by physicians.
Assisted physicians with patient care, taking vital signs and preparing patients for exams.
Provided support to medical staff during minor surgical procedures.
Managed staff schedules and coordinated daily operations.
Ordered and maintained necessary medical supplies to ensure readiness.

Medical Assistant Extern to Hire

Dixie Urgent Care

Fairfield Ohio

07.2010 - 03.2013

Recorded height, weight, and vital signs to prepare patients for examinations.
Completed EKGs, phlebotomy, and venipuncture procedures using various techniques.
Maintained comprehensive patient records and files for accurate information tracking.
Executed administrative duties including answering phones, scheduling appointments, and managing files.
Performed registration tasks and processed co-payments as required.
Administered medications and coordinated prescription orders with pharmacies per physician instructions.

Customer Service Representative

Furniture Fair

Fairfield

09.2005 - 10.2010

Scheduled and confirmed service calls for customers efficiently.
Organized weekly reports detailing sales inventory and service calls.
Assisted customers with inquiries, providing prompt and accurate information.
Offered comprehensive warranty information to enhance customer understanding.

Pharmacy Technician

Kroger

Cincinnati Ohio

09.2004 - 09.2005

Verified and organized prescriptions for the pharmacist
Pulled and counted medications according to the doctor’s recommendations
Confirmed customers insurance information for billing purposes
Received and distributed large amounts of money with customers and processed credit card payments
Called customers to inform them of prepped prescriptions.