Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Brandi Dumas

Brandi Dumas

Franklin,MA

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Committed to providing quality experience to customers and fellow team members, and maintaining an organized and well-functioning space.

Overview

3
3
years of professional experience

Work History

Service Associate/Brand Ambassador

American Eagle
08.2023 - Current
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
  • Unloaded, loaded, and stocked merchandise.

Elementary Music Counselor

Lifelong Learning Institute
08.2022 - 05.2023
  • Tracked attendance, participation and progress of individual students
  • Collaborated with student teachers, specialists and school leaders to give each student best possible education
  • Promoted appreciation for different musical styles, taught history of genres and helped students memorize fun songs to drive ideas home
  • Evaluated student strengths and needs in order to provide best possible education
  • Taught vocal and instrumental techniques, exercises and performance skills to students
  • Helped students appreciate arts with instructional and immersive techniques
  • Taught students how to sing with instruction on harmonizing, correct posture and vocal exercises
  • Introduced students to different styles of music and promoted appreciation of all genres
  • Maintained positive classroom culture through behavior management techniques
  • Built relationships with students and guardians through active communication and positive feedback
  • Offered hands-on learning opportunities to develop student self-esteem and life skills.

Bakery/Dining Associate

Hamra Enterprises
12.2021 - 03.2023
  • Resolved customer concerns and relayed relevant information to supervisor
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies
  • Maintained order and cleanliness of work areas to conform with health codes
  • Received food orders from individuals and explained offerings
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Education

Senior -

Franklin High School
Franklin, MA
05.2024

Skills

  • Individual and Group Instruction
  • Equipment Maintenance
  • Classroom Management
  • Verbal and Written Communication
  • Safe, Positive Learning Environment
  • Multitasking and Organization
  • Patience and Persistence
  • Safety Awareness
  • Creative and Resourceful
  • Public Speaking
  • Customer Service

Timeline

Service Associate/Brand Ambassador

American Eagle
08.2023 - Current

Elementary Music Counselor

Lifelong Learning Institute
08.2022 - 05.2023

Bakery/Dining Associate

Hamra Enterprises
12.2021 - 03.2023

Senior -

Franklin High School

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Brandi Dumas