Brandi Elwood
Happy Valley,OR
Summary
Dedicated healthcare professional with twenty years of experience scheduling appointments, collecting patient information, and responding to patient concerns. Successful experience in fast-paced office settings. Efficient with in-depth knowledge of billing and coding, medical terminology, and HIPAA regulations. Hardworking team player with expertise in completing various clerical tasks, providing high-quality patient care, conflict management skills, and offering staff support.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
The Oregon Hemorrhoid Clinic
05.2017 - Current
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Provided comprehensive administrative support through efficient management of front desk duties such as greeting visitors, answering phone calls, and directing inquiries appropriately.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Providence Health & Services
10.2014 - 08.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Performed immunizations and blood draws.
Imaging Assistant
Kaiser Permanente
08.2001 - 12.2011
- Enhanced workflow efficiency by maintaining clean and organized examination rooms, ensuring timely completion of imaging appointments.
- Cooperated with Radiologic technologist to lift and position patients to improve accuracy of testing procedures.
- Contributed to accurate diagnoses by promptly processing and archiving digital images for physician review.
- Ensured continuity of care for patients undergoing multiple imaging studies by coordinating appointments across various modalities as necessary.
- Positioned imaging films for review and supported technologist during film processing tasks.
- Enhanced patient care by accurately performing EKG testing and analyzing results.
Education
Associate of Applied Science - Respiratory Therapy
06.2024
Medical Assistant Certification -
2013
Skills
- Scheduling
- Documentation and Recordkeeping
- Strong Problem Solver
- Professional Communication
- Dedicated Team Player
- Meticulous attention to detail
- Multi-Line Phone Systems
- Office Administration
- Computer Skills
Timeline
Administrative Assistant - The Oregon Hemorrhoid Clinic
05.2017 - Current
Medical Assistant - Providence Health & Services
10.2014 - 08.2015
Imaging Assistant - Kaiser Permanente
08.2001 - 12.2011
Mt Hood Community College - Associate of Applied Science, Respiratory Therapy
Concorde Career College - Medical Assistant Certification,
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