Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Fracasso

La Verne,CA

Summary

Experienced Store Manager with strengths in POS operations, inventory control, and visual merchandising. Proven success in labor scheduling, cash handling, and coaching teams to support strong daily store performance.

Overview

26
26
years of professional experience

Work History

Store Manager

Torrid LLC
City of Industry, California
09.2004 - 09.2026
  • Managed Torrid plus-size store operations, staffing, and daily sales floor execution.
  • Coached associates in customer service, fitting room support, and selling standards to enhance customer experience.
  • Monitored inventory levels, replenishment, and shipment processing across the sales floor.
  • Scheduled store coverage and coordinated labor priorities with district leadership to optimize staffing efficiency.
  • Directed visual merchandising updates and seasonal floor presentation for Torrid brand standards.
  • Trained team members on POS procedures, cash handling, and store policies.
  • Reviewed store performance, sales trends, and associate productivity with leadership team to identify improvement opportunities.
  • Created weekly work schedules for store personnel.

Guest Service Team Lead

Target
Duarte, California
01.2001 - 09.2004
  • Resolved guest concerns with clear communication and follow-through
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Trained team members on Target guest experience and store policies
  • Coached team members on POS use and guest interaction
  • Communicated with store leaders on daily guest service needs
  • Assisted with order pickup, returns, and exchanges at service desk

Education

High School Diploma -

Charter Oak High School
Covina, CA
06-1995

Psychology

Citrus College
Glendora, CA

Skills

  • Retail operations
  • Point of sale operations
  • Cash management
  • Inventory control
  • Labor scheduling
  • Sales analysis
  • Brand presentation

Timeline

Store Manager

Torrid LLC
09.2004 - 09.2026

Guest Service Team Lead

Target
01.2001 - 09.2004

High School Diploma -

Charter Oak High School

Psychology

Citrus College
Brandi Fracasso