Experienced Store Manager with strengths in POS operations, inventory control, and visual merchandising. Proven success in labor scheduling, cash handling, and coaching teams to support strong daily store performance.
Overview
26
26
years of professional experience
Work History
Store Manager
Torrid LLC
City of Industry, California
09.2004 - 09.2026
Managed Torrid plus-size store operations, staffing, and daily sales floor execution.
Coached associates in customer service, fitting room support, and selling standards to enhance customer experience.
Monitored inventory levels, replenishment, and shipment processing across the sales floor.
Scheduled store coverage and coordinated labor priorities with district leadership to optimize staffing efficiency.
Directed visual merchandising updates and seasonal floor presentation for Torrid brand standards.
Trained team members on POS procedures, cash handling, and store policies.
Reviewed store performance, sales trends, and associate productivity with leadership team to identify improvement opportunities.
Created weekly work schedules for store personnel.
Guest Service Team Lead
Target
Duarte, California
01.2001 - 09.2004
Resolved guest concerns with clear communication and follow-through
Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
Trained team members on Target guest experience and store policies
Coached team members on POS use and guest interaction
Communicated with store leaders on daily guest service needs
Assisted with order pickup, returns, and exchanges at service desk