Brandi Gonzalez
Sanford,FL
Summary
Proactive Patient Service Specialist with extensive experience in check-ins, registrations, and scheduling. Improved patient satisfaction and ensured HIPAA compliance while efficiently managing patient records and coordinating referrals. Brings strong skills in healthcare systems, EMR, insurance verification, and training new staff.
Overview
25
25
years of professional experience
Work History
Patient Service Specialist
Florida Cancer Specialists & Research Institute
Orlando, FL
08.2018 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Business Representative
Advent Health Orlando
Orlando, FL
02.2000 - 07.2018
- Coordinated referrals and pre-authorizations for specialty care services, improving access to necessary treatments for patients.
- Enhanced patient satisfaction by providing efficient and professional customer service.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information.
- Collaborated with clinical staff to ensure timely communication with patients regarding appointments and treatment plans.
- Trained new staff members on office procedures, policies, and software systems, contributing to a cohesive work environment.
Education
No Degree - Medical Billing And Coding
DeVry University
Atlanta, GA12.2024
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Medical Terminology
- HIPAA Compliance
- Customer Service
- Patient check-in
- Registration and Admissions
- Relationship Building
- Phone and Email Etiquette
- EMR
Timeline
Patient Service Specialist
Florida Cancer Specialists & Research Institute
08.2018 - Current
Patient Business Representative
Advent Health Orlando
02.2000 - 07.2018
No Degree - Medical Billing And Coding
DeVry University