Brandi Hunt
Lumberton,United States
Summary
Detail-oriented Retail and Customer Service Professional with over a decade of expertise in managing operations, resolving customer issues, and optimizing sales support. Skilled in cash handling, inventory management, and team leadership within fast-paced environments. Proficient in CRM, POS, and ERP systems, alongside Microsoft Office and remote communication tools.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Assistant Store Manager
Sunoco
Fairmont, NC
07.2021 - 06.2024
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and identifying solutions that supported customer satisfaction and retention.
- Supported daily retail operations, enhancing customer service, inventory control, merchandising, cash handling, and employee support.
- Assisted with staff management, training, task delegation, and daily workflow to maintain efficient store operations.
- Monitored inventory levels and coordinated stock audits and product replenishment, improving product availability and reducing stockouts.
- Maintained accurate inventory records and identified discrepancies and potential sources of shrinkage.
- Ensured employees followed company policies, procedures, safety standards, and operational guidelines.
- Supported visual merchandising and optimized product displays to improve the customer shopping experience and support sales.
- Handled daily operational challenges and reported significant issues to management.
- Maintained a clean, organized, and professional store environment while supporting a high-volume customer base.
Cashier / Customer Service Representative
Love’s Travel Stops & Country Stores
Dillon, SC
04.2021 - 07.2021
- Delivered friendly, professional customer service while answering product questions and resolving customer concerns.
- Recommended products and services based on customer needs to support sales and customer satisfaction.
- Recommended products and services based on customer needs, enhancing sales and increasing customer satisfaction.
- Maintained accurate cash drawer balances while adhering to cash-handling and loss-prevention procedures to minimize discrepancies.
- Restocked merchandise and maintained organized product displays to improve product availability and store presentation.
- Collaborated with team members to streamline operations during busy periods, ensuring prompt service and customer satisfaction.
- Followed company policies, safety procedures, and operational standards.
Customer Service Representative
Foundever
Fayetteville, NC
01.2020 - 04.2021
- Provided multichannel customer support through phone, email, and live chat.
- Researched customer inquiries, identified solutions, and resolved complaints to enhance customer satisfaction.
- Researched customer questions, identified solutions, and resolved complaints while maintaining a professional customer experience.
- Managed multiple customer interactions, ensuring accuracy and professionalism while meeting response time targets.
- Escalated complex issues and collaborated with internal departments to facilitate timely and effective resolutions.
- Escalated complex issues appropriately and collaborated with internal departments to achieve effective resolutions.
- Assisted with training and onboarding new remote customer service representatives.
- Successfully worked independently in a remote customer service environment while meeting productivity and service expectations.
Sales Coordinator
Savvy Deal, LLC
Lumberton, NC
03.2017 - 12.2019
- Scheduled appointments with prospective and existing customers, enhancing engagement to promote products and services.
- Managed customer inquiries, delivering tailored solutions that aligned with customer needs and market trends.
- Used consultative communication and problem-solving techniques to address customer concerns and support sales opportunities.
- Coordinated information flow between customers, sales operations, and management, ensuring accurate and timely order fulfillment.
- Tracked customer orders from processing through delivery and proactively notified customers of order status or potential delays.
- Generated documentation required for customer orders and shipments.
- Utilized Microsoft Word and business software to create reports, documents, correspondence, and customer communications.
Cashier
McDonald’s
Fairmont, NC
02.2010 - 09.2016
- Delivered friendly and efficient customer service, enhancing customer satisfaction in a high-volume environment.
- Accurately processed cash, credit, and debit transactions using POS equipment.
- Took customer orders, answered product questions, and communicated menu items, promotions, and specials.
- Ensured clean, organized, and safe customer service area, contributing to positive customer experiences.
- Collaborated with team members to ensure accurate and timely order fulfillment.
- Followed established food safety, sanitation, cash-handling, and company procedures.
- Exhibited reliability and teamwork while multitasking and maintaining professionalism under pressure.
Education
High School Diploma -
Fairmont High School
Fairmont, NCSkills
- Retail Operations
- Inventory Management
- Cash management
- POS Systems
- Order processing
- Sales support
- Merchandising
- Customer service
- Complaint handling
- Customer loyalty
- Conflict management
- Team leadership
- Microsoft Office
- Microsoft Word
- Video conferencing
- Problem Solving
- CRM Systems
- ERP Systems
- Problem Solving
Certification
Valid Driver’s License, 02/01/21, 05/31/27
Additional Information
Authorized to work in the United States for any employer.
Technology And Systems
- CRM Systems
- ERP Systems
- POS Systems
- Microsoft Word
- Microsoft Office
- Zoom
- Microsoft Teams
- Data Entry
- Customer Service Software
- Remote Communication Tools
Timeline
Assistant Store Manager
Sunoco
07.2021 - 06.2024
Cashier / Customer Service Representative
Love’s Travel Stops & Country Stores
04.2021 - 07.2021
Customer Service Representative
Foundever
01.2020 - 04.2021
Sales Coordinator
Savvy Deal, LLC
03.2017 - 12.2019
Cashier
McDonald’s
02.2010 - 09.2016
High School Diploma -
Fairmont High School