Brandi Israel
Belgrade,MT
Summary
Enthusiastic and operations-focused professional with over 18 years of experience in high-level customer service, administration, and logistics. Proven track record of acting as the face of an organization, expertly managing reservations, check-ins, inventory, and vendor relationships. Highly organized problem-solver skilled at calmly handling customer complaints and emergencies to guarantee smooth daily operations. Eager to transition comprehensive administrative and team supervision experience into an active, hands-on role delivering outstanding travel experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operational Manager-Finance and Manpower
KBR Service Group
Helena, Montana
05.2024 - Current
- Managed daily operations to ensure efficiency and compliance with company standards.
- Supervised team members, providing guidance and support for operational success.
- Identified opportunities for process improvement in order to increase productivity levels.
- Managed the daily operations of a team of 20 employees.
- Established KPIs for tracking performance against goals.
- Created and maintained operational budgets, monitored costs and identified areas for cost savings.
- Coordinated logistics between suppliers, customers, warehouses and distribution centers.
- Ensured FMCSA compliance with safety regulations, industry standards and government laws.
Sr. Department Manager
Mukilteo Fire Department
Mukilteo, Washington
10.2022 - 03.2024
- Managed front-facing customer service for department, promptly addressing concerns and emergencies to maintain smooth daily operations.
- Supervised and evaluated clerical staff, training team members to ensure efficient completion of priority tasks.
- Managed inventory of supplies and coordinated with local suppliers, reducing costs by actively tracking usage.
- Oversaw department activity calendars, meeting rooms, and coordinated large-scale public events.
- Handled accounts payable and purchase orders while managing relationships with vendors to ensure timely processing and support.
Accounting Technician I
City Of Mukilteo
Mukilteo, Washington
07.2022 - 10.2022
- Managed daily correspondence and inquiries from customers and vendors to ensure timely resolution and enhance customer satisfaction.
- Served as Program Administrator for PetroCard (fleet fuel) and Visa programs, overseeing program operations and compliance.
- Maintained highly accurate records, matched purchase orders with invoices, and managed incoming payments.
- Provided backup support for Public Works and Business Licensing departments, facilitating continuity of operations and service delivery.
Finance Coordinator II
City Of Mountlake Terrace
Mountlake Terrace, Washington
10.2019 - 07.2022
- Delivered exceptional customer service, managing the main phone line and front reception areas while directing daily activities and visitors.
- Sorted, distributed, and recorded incoming and outgoing shipments and deliveries, ensuring accurate city records.
- Resolved customer issues safely and effectively through active listening and conflict resolution, escalating major problems appropriately.
- Promoted products and services tailored to individual customer needs, ensuring proper documentation was collected.
- Optimized organizational systems for payment collections and deposits, enhancing accuracy in recordkeeping.
Member Service Representative II & Accounting Spec
Nordstrom Federal Credit Union
Seattle, Washington
05.2008 - 10.2019
- Managed daily customer interactions via phone, email, and in-person, enhancing customer satisfaction through effective communication and hospitality.
- Trained and guided new employees on service standards and system use, improving team readiness and conflict resolution skills.
- Described product highlights and benefits to guide customer purchasing decisions (transferable to reselling and presenting campervans).
- Investigated and resolved client conflicts and system issues swiftly, contributing to high customer retention rates.
Education
J.D. - Liberal Arts And Sciences, Evangelical Studies
Trinity Lutheran College
Everett, WA06-2007
National Fire Acadamy
Emmitsburg, MDSkills
- Sales & Administration: Promoting products based on customer needs, managing daily cash/ledgers, and coordinating public events
- Guest Experience: Front-facing customer service, check-ins/check-outs, and processing reservations
- Logistics & Operations: Fleet Stock & inventory control, vendor management, facility organization, Project management
- Leadership: Supervising, training, and coaching staff; handling complex complaints and emergencies
Certification
- Training Highlight: FEMA National Fire Academy - Fire Service Logistics & Financial Management (R0333)
- NIMS 100 & 200
- WFOA Professional Development BARS - GAAP Based
- Washington State HIPAA Compliant
Timeline
Operational Manager-Finance and Manpower
KBR Service Group
05.2024 - Current
Sr. Department Manager
Mukilteo Fire Department
10.2022 - 03.2024
Accounting Technician I
City Of Mukilteo
07.2022 - 10.2022
Finance Coordinator II
City Of Mountlake Terrace
10.2019 - 07.2022
Member Service Representative II & Accounting Spec
Nordstrom Federal Credit Union
05.2008 - 10.2019
J.D. - Liberal Arts And Sciences, Evangelical Studies
Trinity Lutheran College
National Fire Acadamy