Brandi Kersey
Cave City,KY
Summary
Dynamic professional with extensive experience in the hospitality and construction industries, including a successful tenure at Waffle House. Proven ability in training staff on company policies and upselling techniques, while maintaining high standards of food safety and customer service. Strong multitasker with a commitment to enhancing team performance and guest satisfaction.
Overview
14
14
years of professional experience
Work History
Waitress Trainer
Waffle House
Louisville, KY
06.2025 - 12.2026
- Trained new waitstaff on menu knowledge and customer service protocols.
- Demonstrated efficient order-taking and table management techniques to enhance workflow.
- Supported team in high-volume periods, ensuring timely service and customer satisfaction.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Established and maintained quality control standards.
Road Worker
CEO
Louisville, KY
02.2025 - 06.2025
- Operated heavy machinery for road construction and maintenance tasks.
- Collaborated with team members to complete projects efficiently and safely.
- Conducted regular inspections of tools and equipment to ensure proper functionality.
- Followed safety protocols consistently to minimize risks on job sites.
- Contributed to efficient construction projects by setting up work zones with proper signage and barricades.
- Promoted environmentally friendly practices by recycling materials whenever possible during roadwork projects.
- Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
Waitress
Teaxas Roadhoues
Elizabethtown, KY
03.2019 - 11.2020
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed payments accurately using point-of-sale system for smooth transactions.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Processed orders and sent to kitchen employees for preparation.
Housekeeping Supervisor
Mammoth Cave National Park
Cave City, KY
02.2019 - 01.2020
- Supervised daily housekeeping operations to ensure cleanliness and maintenance of park facilities.
- Trained and mentored staff on best practices in cleaning procedures and safety protocols.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Trained and mentored new staff on cleaning and safety protocols.
Waitress
Ryans Buffett
Bowling Green, KY
08.2016 - 12.2018
- Managed multiple tables efficiently, balancing service demands during peak hours.
- Trained new team members on service standards, menu knowledge, and operational procedures.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
Assembly Line Worker
Sister Shubersts
Horse Cave, KY
04.2013 - 10.2013
- Led daily briefings to communicate production goals and address challenges.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Followed protocols to enhance protection and maintain safe work environment.
- Boxed, labeled, and transported items to support assembly operations.
- Increased production efficiency by consistently meeting and exceeding daily assembly targets.
Education
High School Diploma -
Caverna High School
Horse Cave, KY05-2012
Skills
- Food safety awareness
- Shift scheduling
- Tableside service
- Cash handling
- Company policies
- Item upselling
Timeline
Waitress Trainer
Waffle House
06.2025 - 12.2026
Road Worker
CEO
02.2025 - 06.2025
Waitress
Teaxas Roadhoues
03.2019 - 11.2020
Housekeeping Supervisor
Mammoth Cave National Park
02.2019 - 01.2020
Waitress
Ryans Buffett
08.2016 - 12.2018
Assembly Line Worker
Sister Shubersts
04.2013 - 10.2013
High School Diploma -
Caverna High School