Brandi Lane
Gainesville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
CSR Remote
Cook Courier Service
Ocala, FL
03.2023 - Current
- Use chat platforms to address customer questions and concerns
- Handle customer complaints and resolve the most efficient way possible
- Help customers with product concerns
- Respond promptly to customer inquiries via phone, chat, and email.
Front Desk Receptionist
aloft hotel-Gainesville, FL
Gainesville, FL
01.2022 - 01.2023
- Verifying reservations
- Checking guests in and out
- Handling guest complaints and questions
- Greet and welcome guests
- Maintain a clean work area
- Answer and direct incoming calls.
Sales Representative
Total Marketing Concepts-Sanford, FL
Sanford, FL
01.2014 - 03.2017
- Dialed 100+ Outbound calls daily to upsell existing customers
- Achieved agreed upon sales targets and outcomes within schedule daily
- Ensured the maximum effectiveness of the sales force by developing and implementing training programs for new employees
- Monitored 50+ live outbound calls per agent daily to ensure standardized procedures were followed
- Up-trained and educated employees of any updated standardized procedures.
Advanced Technical Support (AT&T)
Convergys-Lake Mary, FL
Lake Mary, FL
03.2016 - 08.2016
- Managed 150+ inbound calls daily and consulted with customers and updated trouble tickets for customers with technical issues
- Helped customers with technical problems related to a product or service
- Investigated and corrected technical issues and complaints regarding phone service
- Analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.
Education
Medical Assisting -
Southern Technical College
02.2020
Skills
- Call center experience
- Complaint Handling
- Customer Focus
- Active Listening
- Professional telephone demeanor
- Critical Thinking
- Problem-solving abilities
- Payment Processing
- Appointment Scheduling
- Live chat support
Relocation
Alachua County, Gainesville, FL
Assessments
- Customer focus & orientation, Proficient, 09/01/22
- Attention to detail, Completed, 08/01/23
- Sales skills, Proficient, 03/01/22
- Customer service, Proficient, 03/01/21
- Management & leadership skills: Impact & influence, Completed, 10/01/23
- Administrative assistant/receptionist, Proficient, 01/01/23
- Administrative support professional fit, Proficient, 10/01/21
- Work style: Reliability, Proficient, 05/01/24
- Medical receptionist skills, Proficient, 05/01/24
- Front desk agent (hotel), Proficient, 10/01/23
- Call center customer service, Proficient, 11/01/22
- Protecting patient privacy, Proficient, 07/01/23
- Social media, Proficient, 03/01/22
- Project timeline management, Proficient, 05/01/21
- Work style: Reliability, Proficient, 04/01/23
Timeline
CSR Remote
Cook Courier Service
03.2023 - Current
Front Desk Receptionist
aloft hotel-Gainesville, FL
01.2022 - 01.2023
Advanced Technical Support (AT&T)
Convergys-Lake Mary, FL
03.2016 - 08.2016
Sales Representative
Total Marketing Concepts-Sanford, FL
01.2014 - 03.2017
Medical Assisting -
Southern Technical College