Brandi Lane
Gainesville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
CSR Remote
Cook Courier Service
Ocala, FL
03.2023 - Current
- Use chat platforms to address customer questions and concerns
- Handle customer complaints and resolve the most efficient way possible
- Help customers with product concerns
- Respond promptly to customer inquiries via phone, chat, and email.
Front Desk Supervisor
Aloft Hotel-Gainesville, FL
Gainesville, FL
01.2022 - 01.2023
- Verifying reservations
- Checking guests in and out
- Handling guest complaints and questions
- Greet and welcome guests
- Maintain a clean work area
- Answer and direct incoming calls.
Leasing Specialist
Wedgewood Community
Daytona Beach, FL
08.2017 - 04.2019
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Managed leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
Sales Representative
Total Marketing Concepts-Sanford, FL
Sanford, FL
01.2014 - 03.2017
- Dialed 100+ Outbound calls daily to upsell existing customers
- Achieved agreed upon sales targets and outcomes within schedule daily
- Ensured the maximum effectiveness of the sales force by developing and implementing training programs for new employees
- Monitored 50+ live outbound calls per agent daily to ensure standardized procedures were followed
- Up-trained and educated employees of any updated standardized procedures.
Education
Medical Assisting -
Southern Technical College
02.2020
Skills
- Call center experience
- Complaint Handling
- Customer Focus
- Active Listening
- Professional telephone demeanor
- Critical Thinking
- Problem-solving abilities
- Payment Processing
- Appointment Scheduling
- Live chat support
- Leasing reports
- Telephone and email etiquette
- Rent collection
- Guest complaint resolution
- Property Tours
- Follow-up skills
Timeline
CSR Remote
Cook Courier Service
03.2023 - Current
Front Desk Supervisor
Aloft Hotel-Gainesville, FL
01.2022 - 01.2023
Leasing Specialist
Wedgewood Community
08.2017 - 04.2019
Sales Representative
Total Marketing Concepts-Sanford, FL
01.2014 - 03.2017
Medical Assisting -
Southern Technical College