Miracle Devine Ruffin
Douglasville,GA
Summary
Dynamic customer service professional with extensive experience at ADT and TCF National Bank. Proven track record in problem resolution and relationship building, enhancing customer satisfaction. Skilled in CRM software and data entry, consistently exceeding sales goals while delivering personalized support. Committed to fostering positive client experiences through active listening and critical thinking.
Overview
7
7
years of professional experience
Work History
CSR REMOTE
ADT
Remote
04.2023 - 11.2024
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Utilized CRM software to track and manage customer interactions effectively.
- Assisted in processing orders and coordinating service requests for clients.
- Communicated product features and benefits, enhancing overall customer satisfaction.
CSR
ADT
Douglasville, GA
03.2021 - 08.2023
- Provided exceptional customer support through phone and email communication.
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Documented customer interactions accurately in CRM system for tracking purposes.
- Collaborated with team members to enhance service delivery processes.
- Provided customer support via phone for security services and products
- Resolved customer concerns and ensured a positive customer experience
- Met sales goals by recommending relevant products and upgrades
- Accurately documented customer interactions in company systems
Bank Teller
TCF National Bank
03.2018 - 06.2021
- Processed customer transactions with accuracy and efficiency.
- Assisted clients with account inquiries and resolved issues promptly.
- Maintained cash drawer integrity through meticulous balancing procedures.
- Educated customers on banking products and services to enhance satisfaction.
- Assisted customers with banking transactions, account questions, and issue resolution
- Delivered personalized service while maintaining accuracy and compliance
- Built strong customer relationships through clear communication and problem-solving
- Handled cash transactions and balanced accounts as required
Education
High School Diploma -
Park High School
Cottage Grove, MN06.2018
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Timeline
CSR REMOTE
ADT
04.2023 - 11.2024
CSR
ADT
03.2021 - 08.2023
Bank Teller
TCF National Bank
03.2018 - 06.2021
High School Diploma -
Park High School