Sequoia Walker
Houston
Summary
Dynamic customer service professional with extensive experience at Principal Choice, adept at resolving complex issues and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively manage high-stress situations, fostering loyalty and repeat business. Proven track record in complaint handling and relationship building, ensuring a positive experience for all clients.
Overview
2026
2026
years of professional experience
Work History
CSR Remote
CVS Pharmacy
CSR Remote
Principal Choice
Biloxi, MS
04.2025 - 01.2026
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Assisted in processing customer orders and managing account updates efficiently.
- Maintained accurate records of customer interactions in CRM system for future reference.
- Provided support to team members during peak service hours, enhancing overall productivity.
- Handled escalated customer concerns with professionalism, improving satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CSR Remote
SaviLinx
Hattiesburg, MS
11.2023 - 12.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Analyzed customer feedback to identify trends, implementing improvements for better experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Sales Associate
Walmart
Biloxi, MS
01.2024 - 10.2024
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately.
- Collaborated with team members to restock shelves and manage inventory levels.
- Adapted to changing priorities and assisted in various departments as needed.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Built relationships with customers to encourage repeat business.
Call Representative
Avid Hotel
Hattiesburg, MS
01.2021 - 12.2022
- Managed inbound calls, addressing guest inquiries and resolving issues efficiently.
- Provided accurate information about hotel services, amenities, and local attractions.
- Assisted in booking reservations and processing modifications for customer requests.
- Maintained detailed records of customer interactions to ensure service continuity.
Server
Longhorn Steakhouse
Hattiesburg, MS
05.2022 - 11.2022
- Provided exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Efficiently managed multiple tables, ensuring timely order delivery and attentive service.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Laurel High
Laurel, MSSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Scheduling
- Follow-up skills
- Appointment scheduling
- Team development
- Multi-line phone talent
Timeline
CSR Remote
Principal Choice
04.2025 - 01.2026
Sales Associate
Walmart
01.2024 - 10.2024
CSR Remote
SaviLinx
11.2023 - 12.2024
Server
Longhorn Steakhouse
05.2022 - 11.2022
Call Representative
Avid Hotel
01.2021 - 12.2022
CSR Remote
CVS Pharmacy
High School Diploma -
Laurel High