Brandi Maddox
Jackson,GA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Customer Service Representative bringing outstanding skills in oral and written communication, active listening and problem-solving skills. Strengthen customer experiences by employing service-oriented behaviors, understanding customer preferences and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and excellent time management.
Overview
1
1
year of professional experience
Work History
Sales Representative
Pioneer Metals
07.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Ask open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
Dealer Representative
R&B Metal Structures
03.2023 - 07.2023
- Handled inquiries regarding deliveries, purchase orders and other customer-facing processes.
- Maintained digital records of delivery and receiving information.
- Resolved customer issues and escalated complex issues to manager.
- Answered and directed phone calls and liaised with customers in person.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Order Processing
R&B Metal Structures
09.2022 - 03.2023
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Customer Service
R&B Metal Structures
05.2022 - 09.2022
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Greeted customers and listened closely to problems described to determine solutions.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Took cash and credit card payments via phone, in person, and through email.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Medical
High School Diploma -
Jasper County High School
Monticello, GA05.2015
Skills
- Engaging with Diverse Customers
- Customer Service
- Organization and Time Management
- Quality Control
- Spreadsheets
- Order Processing
- Credit Card Payment Processing
- Project Management Abilities
- QuickBooks (Accounting Software)
- Excellent People Skills
- Market Research
- Sales Training
- Multitasking Strengths
Timeline
Sales Representative
Pioneer Metals
07.2023 - Current
Dealer Representative
R&B Metal Structures
03.2023 - 07.2023
Order Processing
R&B Metal Structures
09.2022 - 03.2023
Customer Service
R&B Metal Structures
05.2022 - 09.2022
Medical
High School Diploma -
Jasper County High School
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