BRANDI MOSLEY
Spring,TX
Summary
Customer-oriented Pharmacy Technician bringing 20+ years of experience and strong background in retail pharmacies. Expert in accurately filling prescription orders, solving insurance issues, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
The Woodlands Compounding Pharmacy
Shenandoah, Tx
05.2023 - Current
- Data entry of new prescriptions
- Answering customer phone calls
- Shipping of prescriptions within the state of Texas
Lead Pharmacy Technician
Kroger
Spring, USA
07.2002 - 05.2023
- Stocked, labeled and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume chain pharmacy environment.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Set up and modified patient profiles in Eprn to include current information such as medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Wal-Mart
Cleveland, USA
03.1999 - 08.2001
Education
High School Diploma -
Cleveland High School
Cleveland, TX05.1997
Skills
- Pharmacy and customer records management
- HIPAA
- Insurance Knowledge
- New Hire Onboarding
- Quality Assurance and Control
- Processing payments
- Drug inventory management
- Manual and Automated Medication Dispensing
- Drug Storage Procedures
- Workflow Optimization
- Medicare and Medicaid process
- Receiving incoming supplies
- Assisting pharmacists
- Customer service
- Point of sale systems
- Attention to detail
- Team collaboration
- Conflict resolution
- Cash handling accuracy
- Patience and empathy
- Loss prevention awareness
- Reliability and punctuality
- Customer assistance
- POS system operation
- Prescription processing
- Medication inventory
- Claims management
Certification
Certified Pharmacy Technician (CPhT)
Registered with Texas State Boars of Pharmacy
Timeline
Pharmacy Technician
The Woodlands Compounding Pharmacy
05.2023 - Current
Lead Pharmacy Technician
Kroger
07.2002 - 05.2023
Pharmacy Technician
Wal-Mart
03.1999 - 08.2001
High School Diploma -
Cleveland High School