Brandi Mumford
Las Vegas,NV
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Dominos Pizza Various Locations
Las Vegas, NV
12.2016 - 04.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Bartender
Dotty's Casino
Las Vegas, NV
02.2018 - 01.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Customer Service Representative
Dominos's Pizza
Glenwood Springs, CO
02.2015 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Associate of Applied Science - Criminal Justice
ITT Technical Institute - Indianapolis
Indianapolis, IN04.2014
High School Diploma -
Stratford High School
Stratford, TX05.2009
Skills
- Goal Setting
- Supplier Monitoring
- Mathematical Calculation and Reasoning
- Records Organization and Management
- Team Leadership
- Training Management
- Budget Control
- Cost Reduction
- Staff Scheduling
- Customer Relations
- Money Handling
Timeline
Bartender
Dotty's Casino
02.2018 - 01.2019
Assistant Store Manager
Dominos Pizza Various Locations
12.2016 - 04.2022
Customer Service Representative
Dominos's Pizza
02.2015 - 12.2016
Associate of Applied Science - Criminal Justice
ITT Technical Institute - Indianapolis
High School Diploma -
Stratford High School