Brandi Nickey
Newville,PA
Summary
At Walmart Vision Center, an adept Optician enhanced patient satisfaction and operational efficiency through expert optical measurements and exceptional customer service. Leveraged computer skills and insurance knowledge to streamline processes, achieving significant improvements in appointment scheduling and billing accuracy. Demonstrated proficiency in problem-solving and active listening, ensuring a high level of patient trust and care.
Overview
22
22
years of professional experience
Work History
Optician
Walmart Vision Center
2002.07 - Current
- Calibrated seg heights, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits
- Maintained safe, clean and organized environment to increase patient comfort.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
- Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Education
Big Spring High School
Newville, PA2003
Skills
- Customer Service
- Optical Measurements
- Insurance Verification
- Computer Skills
- Insurance Billing
- Attention to Detail
- Billing Processing
- Appointment Scheduling
- Insurance approvals
- Active Listening
- Inventory Management
- Excellent Communication
- Decision-Making
- Problem-Solving
- Self Motivation
Timeline
Optician
Walmart Vision Center
2002.07 - Current
Big Spring High School
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