Overview
Work History
Education
Skills
Timeline
Generic

Brandi Stefan

Plymouth,MA

Overview

8
8
years of professional experience

Work History

Assistant Manager

711
12.2017 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Shift Leader

Dunkin'
12.2014 - 12.2017
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

GED -

Plymouth South High School
Plymouth, MA
06.1993

Skills

  • Staff Supervision
  • Orientating and Training
  • Customer Service and Satisfaction
  • Vendor Negotiations
  • Time Management
  • Shift Coverage

Timeline

Assistant Manager

711
12.2017 - 07.2022

Shift Leader

Dunkin'
12.2014 - 12.2017

GED -

Plymouth South High School

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Brandi Stefan