Brandi Stefan
Plymouth,MA
Overview
8
8
years of professional experience
Work History
Assistant Manager
711
12.2017 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Shift Leader
Dunkin'
12.2014 - 12.2017
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
GED -
Plymouth South High School
Plymouth, MA06.1993
Skills
- Staff Supervision
- Orientating and Training
- Customer Service and Satisfaction
- Vendor Negotiations
- Time Management
- Shift Coverage
Timeline
Assistant Manager
711
12.2017 - 07.2022
Shift Leader
Dunkin'
12.2014 - 12.2017
GED -
Plymouth South High School