Brandi Strawn
New Smyrna Beach
Summary
Dedicated and dependable server with a proven track record of delivering exceptional customer service. Possessing excellent people skills and natural leadership abilities, consistently striving to exceed expectations. Known for strong organizational skills, a proactive approach, and punctuality, a valuable asset to any team. With a keen eye for detail and a knack for working efficiently, excels in providing accurate and speedy service. Extensive knowledge of customer service principles further enhances the ability to deliver exceptional experiences to every guest.
Overview
6
6
years of professional experience
Work History
Server
Off The Hook Bar & Grill
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Secretary
PDM Products
01.2024 - 06.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Dog Daycare Attendant
Bed n barkfest
03.2022 - 12.2023
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Cared for pets during owners' absences.
- Fed animals twice daily and refilled water dish frequently with fresh supply.
- Offered animals ample exercise opportunities through walks and play activities.
- Walked dogs at appropriate pace for breed, age and abilities to offer endurance-building jogs for athletic dogs and gentler walks for smaller, special needs or geriatric dogs.
- Noted unusual behavior in logs and contacted owners immediately regarding health-related issues.
- Disposed of animal waste and droppings and performed animal cleaning tasks when appropriate.
- Monitored medication administration as directed by pet owners and vet.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Waitress
Rice Bistro
04.2022 - 03.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Cashier
Winn Dixie Grocery Store
11.2020 - 03.2022
- Operated cash register, collected payments, and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Hostess
Lost Lagoon
05.2019 - 11.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FLHigh School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FL06.2021
Skills
- Flexible Schedule
- Honest and Trustworthy
- Reliable Vehicle
- Clean Background Check
- Exceptional customer service
- Memory retention
- Safe food handling
- High volume dining
Education and Training
other,true,other
Timeline
Server
Off The Hook Bar & Grill
07.2024 - Current
Secretary
PDM Products
01.2024 - 06.2024
Waitress
Rice Bistro
04.2022 - 03.2023
Dog Daycare Attendant
Bed n barkfest
03.2022 - 12.2023
Cashier
Winn Dixie Grocery Store
11.2020 - 03.2022
Hostess
Lost Lagoon
05.2019 - 11.2020
High School Diploma -
New Smyrna Beach High School
Associate of Arts -
Daytona State College
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