Brandi Thompson
Tampa
Summary
Diligent customer service professional with 10 years of experience in hospitality and retail sectors, excelling in delivering exceptional guest experiences and resolving inquiries efficiently. Proven leadership as a housekeeping supervisor, implementing training programs that enhanced team performance and service quality. Skilled in inventory management and cash handling, with a strong focus on maintaining high standards of cleanliness and customer satisfaction. Willing to relocate to: Saint Petersburg, FL - Tampa, FL - Largo, FL Authorized to work in the US for any employer
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Executive
Commercial Lighting Company
Tampa, FL
12.2025 - Current
- Developed and maintained strong relationships with key clients to drive sales growth.
- Analyzed market trends to identify new business opportunities in commercial lighting sector.
- Led cross-functional teams to execute strategic sales initiatives and improve customer satisfaction.
- Conducted product presentations and demonstrations, showcasing innovative lighting solutions to potential clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
Housekeeper, Maid
Clean to be seen
Indian Rocks Beach, FL
01.2019 - 06.2023
- Wash dishes and clean kitchens, cooking utensils, and silverware.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to designated areas.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving complaints
- Cleaned and sanitized residential areas, ensuring high standards of hygiene and cleanliness.
Warehouse Associate
G A Foods
Saint Petersburg, FL
01.2016 - 01.2019
- Received, inspected, and documented incoming shipments
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Collaborated with team members to complete daily tasks in a timely manner
- Performed regular quality checks on products to ensure they met specifications
- Assisted in conducting physical inventory counts to reconcile stock levels
- Maintained a clean and organized work area, promoting safety and efficiency
- Followed all safety protocols and procedures while operating machinery or handling hazardous materials
- Communicated effectively with supervisors regarding any issues or concerns related to inventory
Housekeeping Supervisor
Century 21 Wimco Realty
Mary Esther, FL
01.2007 - 04.2015
- Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service standards
- Managed inventory
- Performed regular inspections of guest rooms to ensure adherence to quality standards and promptly addressed any issues or deficiencies
- Collaborated with front desk staff to prioritize room assignments based on guest preferences and special requests
- Developed and implemented a comprehensive training program for housekeeping staff, resulting in improved efficiency and consistency in cleaning practices
- Maintained accurate records of room occupancy rates, maintenance requests, lost-and-found items, and other relevant data for reporting purposes
- Coordinated with maintenance department to address repairs or maintenance needs in guest rooms or common areas as quickly as possible
- Responded promptly to guest inquiries or complaints regarding housekeeping services, taking appropriate action to resolve issues satisfactorily
- Conducted performance evaluations for housekeeping staff, providing constructive feedback and identifying opportunities for growth and sustainability.
- Ensured compliance with health and safety regulations by regularly inspecting work areas for potential hazards or violations
Education
2 year A S degree - Vocational Clinical Medical Assisting
Remington college
Lafayette, LA08.2001
Skills
- Guest Services (10 years)
- Merchandising (5 years)
- Food Preparation (5 years)
- POS (5 years)
- Serving Experience (5 years)
- Cashiering (5 years)
- Warehouse Experience (5 years)
- Retail Sales (5 years)
- Residential Cleaning Experience (10 years)
- Cash Handling (5 years)
- Food Service (5 years)
- Shipping & Receiving (5 years)
- Customer Service, (10 years)
- Cash register
- Stocking
- Sales
- Phone etiquette
- Communication skills
Certification
- Driver's License
- ServSafe February 2022 to November 2027
Additional Information
I have both personal and professional references that can be made available upon request.
Timeline
Sales Executive
Commercial Lighting Company
12.2025 - Current
Housekeeper, Maid
Clean to be seen
01.2019 - 06.2023
Warehouse Associate
G A Foods
01.2016 - 01.2019
Housekeeping Supervisor
Century 21 Wimco Realty
01.2007 - 04.2015
2 year A S degree - Vocational Clinical Medical Assisting
Remington college