Brandi Turner
BOLIVAR,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Eligibility Assistant
State Of TN - Dept. Of Human Services
04.2019 - Current
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
Secretary
State Of TN - Dept. Of Human Services
12.2011 - 04.2019
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Screened visitors and issued badges to maintain safety and security.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Clerk 2
State Of TN - Dept. Of Human Services
06.2009 - 12.2011
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Habilitation Technician
Arlington Developmental Center
12.2000 - 04.2008
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Transported residents to and from appointments and other activities to encourage mobility.
- Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
- Developed resident activities and programming to encourage new skills and maintain present skills.
- Implemented written goals from treatment plans to enhance patient outcomes.
Education
Associate of Arts - Pharmacy Technology
High-Tech Institute - Atlanta
Marietta, GABachelor of Science - Criminal Justice
University of Memphis
Memphis, TN05.2025
Skills
- Information Updates
- Client Interviews
- Recordkeeping
- Greeting Visitors
- HIPAA Regulations
- Documentation
- Clerical Skills
Timeline
Eligibility Assistant
State Of TN - Dept. Of Human Services
04.2019 - Current
Secretary
State Of TN - Dept. Of Human Services
12.2011 - 04.2019
Clerk 2
State Of TN - Dept. Of Human Services
06.2009 - 12.2011
Habilitation Technician
Arlington Developmental Center
12.2000 - 04.2008
Associate of Arts - Pharmacy Technology
High-Tech Institute - Atlanta
Bachelor of Science - Criminal Justice
University of Memphis
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