Brandi Visconti
Crystal Lake ,IL
Summary
Dynamic professional with a proven track record at JOANN Fabrics and Crafts, excelling in customer service. Skilled in training and mentoring staff, I enhanced operational efficiency and improved customer satisfaction.
Overview
15
15
years of professional experience
Work History
Key Holder
JOANN Fabrics and Crafts
Algonquin, IL
08.2014 - 05.2025
- Supported daily operations by coordinating schedules and ensuring efficient workflow.
- Assisted in training new team members on operational procedures and company policies.
- Contributed to inventory management by tracking stock levels and organizing supplies.
- Engaged with customers to resolve inquiries, providing exceptional service and support.
- Collaborated with team members to maintain a clean and organized work environment.
- Adapted quickly to changing priorities, demonstrating flexibility in task management.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Nail Technician
Woodhouse Day Spa
Algonquin, IL
09.2010 - 03.2013
- Delivered high-quality nail care services, ensuring client satisfaction and repeat business.
- Trained junior technicians in advanced techniques and customer service best practices.
- Enhanced salon workflow by implementing efficient appointment scheduling and inventory management processes.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
Education
Criminal Justice
Elgin Community College
Elgin, ILDiploma - General Studies
Lake Park High School
Roselle,Il06.1994
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Bank deposits
- Staff training and development
- Alarm systems
- Daily reporting
- Inventory monitoring
- Task delegation
- Loss prevention
- Loss prevention strategies
- Product demonstrations
- Resource allocation
- Drawer counting
- Front end operations
- Store operations oversight
- Opening and closing coordination
- Multitasking and prioritizing
- Employee training
- Inventory and stocking
- Handling complaints
- Store reset and recovery
- POS terminal operation
- Orientation and training
- Cash drawer reconciliation
- Shelving
- Superior work ethic
Timeline
Key Holder
JOANN Fabrics and Crafts
08.2014 - 05.2025
Nail Technician
Woodhouse Day Spa
09.2010 - 03.2013
Criminal Justice
Elgin Community College
Diploma - General Studies
Lake Park High School