Brandi Webb

06/2022- Current

40 hours per week- Shift 7:45am - 8pm

Directly supervises all front office staff and personnel while ensuring that all duties are properly met and completed by end of business day.

• Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.

• Model and provide superior customer service in all guest and associate interactions.

• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.

• Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.

• Settle the facility register at the end of each shift or day by counting the drawer, printing receipts, and running financial activity reports.

• Managed and supervised 12+ employees daily.

• Assist with talent acquisition efforts, reviewing resumes, and coordinating interviews.

• Conduct new employee onboarding activities, including preparing new hire paperwork and facilitating orientation sessions.

• Support benefits administration processes, including enrollment, changes, and terminations.

• Assist with talent management initiatives, such as performance management and employee development programs.

• Provide administrative support for various HR projects, including data entry, report generation

40 hours per week Shift 7:30am - 5pm

• Answered phone calls and emails and delivered messages to internal staff members to other external staff members from other various departments within clinic.

• Greeted patients and visitors, assisted with answering questions or redirecting any unanswered questions to their appropriate departments withing the hospital facilities.

• Checked- in patients and entered in new patient information in clinic portal and collected any new or updated patient information such as contact or insurance information.

• Checked- out patients and assisted with rescheduling any upcoming return to clinic orders or other referrals instructed by the provider as well as any other consults that may be needed.

• Maintained and secured patient information and records confidentially as per policy and guidance provided via paper filing or electronically.

• Entered, reviewed, and assisted with verifying patients’ insurance information.

• Responsible for running and printing daily encounter reports to ensure that all appointments were accounted for to include no-shows.

• Encouraged teamwork and worked hand and hand with internal to external staff.

• Attended and participated in daily team huddles to monthly staff meetings to help provide and improve any current to future best practices within clinic.

• Helped trained and coached new staff.

40 hours per week - Shift 7:30am - 4:30pm

• Remote Clerical Management. Responsible for remotely administering the day-to-day activities of the business office, including: patient and employee relations; staff management of marketing and communications efforts; ensuring regulatory compliance; staff training and provider credentialing .
• Hours per week: 40
• Shift 7:30 am - 4:30pm

• 40 hours per week - Shift 7:30am - 5pm
• Responsible for administering the day-to-day activities of the business office, including: patient and employee relations; staff interviewing/dismissal; management of marketing and communications efforts; ensuring regulatory compliance; staff training and motivation. And other duties that were assigned by the provider
• Hours per week: 40
• Shift 7:30 am - 5:00pm

• 32 hours per week -Shift 7:00 - 4:00pm
• Processing and tracking medical referrals to specialists, scheduling appointments, verifying TRICARE eligibility, and ensuring documentation is returned to the medical record.
• Series: 0344
• Hours per week: 40
• Shift 7:00am -3:00pm