Open To Work
Brandi West
Minneapolis
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
Work History
Beertender and Assistant Merchandise Manager
Dangerous Man Brewing
Minneapolis
08.2020 - 11.2023
- Delivered exceptional customer service through active engagement with guests during drink service, enhancing their overall experience.
- Suggestive selling additional items or upgrades to enhance guest experience.
- Utilizing POS systems for order entry accuracy and efficient payment processing.
- Adhering to all applicable laws related to serving alcoholic beverages including state liquor laws.
- Performing opening, closing duties such as setting up, breaking down the bar area accordingly.
- Assisted with inventory management by restocking supplies and ensuring product availability.
- Provided guidance and direction to team members on merchandising strategies.
- Created visual displays that effectively promoted new products or special offers.
- Executed shipping of online merchandise orders and managed customer communications for online shop, ensuring timely delivery and satisfaction.
Server
The Mill Northeast
Minneapolis
10.2013 - 10.2020
- Established rapport with guests to generate repeat business through exceptional service.
- Instructed new servers on menu items and service protocols, enhancing overall service performance.
- Trained new employees on restaurant procedures and plating techniques, ensuring service consistency.
- Collaborated with restaurant staff to streamline operations and elevate customer satisfaction.
- Circulated within assigned areas to effectively assess and prioritize customer needs during peak hours.
Sales Associate, Department Manager
Nordstrom
Bloomington
09.1998 - 12.2012
- Engaged customers in friendly dialogue to identify needs and enhance satisfaction.
- Resolved customer complaints professionally to maintain loyalty and trust.
- Built trusting relationships with customers through personal connections, fostering repeat business.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
Education
Some College (No Degree) -
University of Wisconsin - Eau Claire
Eau Claire, WISkills
- Responsible alcohol service
- Suggestive selling
- Point of sale systems
- Inventory management
- Shipment processing
- Sales forecasting
- Problem solving
- Effective communication
- Relationship management
- Active listening
- Service excellence
Accomplishments
- Pacesetter Award
- Customer Service All-Star award
Work Preference
Work Type
Part TimeContract WorkGig WorkLocation Preference
RemoteOn-SiteAdditional Information
Currently, I am a Realtor with BRIX Real Estate working primarily with buyers in the Twin Cities. Ideally I am looking for either a work from home remote gig, or something customer service related, to supplement the ups and downs of real estate income.
Timeline
Beertender and Assistant Merchandise Manager
Dangerous Man Brewing
08.2020 - 11.2023
Server
The Mill Northeast
10.2013 - 10.2020
Sales Associate, Department Manager
Nordstrom
09.1998 - 12.2012
Some College (No Degree) -
University of Wisconsin - Eau Claire