Brandi Williams
Hampton Inn By Hilton
Atlanta,Georgia
13
years of professional experience
Results-oriented Sales and Customer Service professional skilled in communication and negotiation. Focused on enhancing customer loyalty and retention through effective solutions and superior service. Proven ability to foster relationships and develop partnerships that contribute to business growth. Strong analytical and problem-solving skills support a collaborative and adaptable work style.
Work History
Virtual Sales Expert
2 Years 3 Months- Executed targeted sales strategies to enhance customer engagement and retention, resulting in measurable improvements in customer satisfaction.
- Managed and successfully closed contract renewals worth $50,000 annually, achieving a 80% renewal rate and surpassing revenue targets.
- Maintained a retention rate of 95% for existing clients through exceptional service and identification of new sales opportunities
- Supported various functional operations within the sales channel and maintained operational processes in support of the channel.
- Provided essential training to new hires and promoted staff to ensure they understood company policies and procedures.
- Conducted regular check-ins with customers to understand their needs, challenges, and goals, and provided personalized solutions to ensure their success.
- Analyzed market trends to identify growth opportunities and adjust sales approaches accordingly.
- Collaborated with business and consumer teams to optimize product offerings based on customer feedback and preferences.
- Perform tier 1 troubleshooting for multiple products and services, identifying and resolving technical issues to ensure optimal customer experience and satisfaction.
Uber Partner
5 Years 2 Months- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Provided customer satisfaction with a 4.93 star rating out of 5 stars and received excellent service achievement.
- Successfully completed 100+ 5 star trips and deliveries.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Assisted mobile app users with closing out rideshare.
Front Desk Associate/Night Auditor
4 Years 8 Months- Collaborated with team members to handle guest requirements to ensure guest satisfaction and hospitality for the duration of their stay.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Execute nightly reports by balancing and closing accounts for the current business date.
- Reset Learning Management System (LMS) for the next morning arrivals and departures
Administrative Assistant
7 Years 3 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors while executing record filing system to improve document organization and management.
- Submitted training request forms for regional agents to host qualifying training sessions throughout the year.
- Submitted travel, office, and training expenses to accounting services monthly.
- Obtained recertification credit eligibility for annual Pesticide Applicator University training conference. Multiple state agents attended including Alabama, Georgia, Florida, Tennessee, North Carolina, South Carolina, Mississippi and Kentucky with a record 250 attendees in the year 2018.
- Packaged, labeled, and shipped study materials including state manuals, Worker Protection Standard Kits which included Personal Protective Equipment items and training materials.
Server/Bartender
2 Years 4 Months- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Received "Employee of the Month" recognition in July 2019
Education
Coursework - Information Systems Management
Skills
Sales expertise
Lead generation
Lead prospecting
Account development
Account servicing
Sales forecasting
Cross-selling services
Customer engagement
Customer service
Salesforce
Data Analysis
Data Management
Problem-solving skills
Negotiation
Timeline
Virtual Sales Expert
AT&T Mobility
09.2022 - 12.2024Read More
Front Desk Associate/Night Auditor
Hampton Inn By Hilton
12.2021 - CurrentRead More
Uber Partner
Uber
06.2021 - CurrentRead More
Server/Bartender
Outback Steakhouse
01.2019 - 05.2021Read More
Administrative Assistant
Alabama Cooperative Extension System
02.2014 - 05.2021Read More
Auburn University
Coursework from Information Systems Management
Read More