Jamie Groover
Atlanta,Ga
Summary
Experienced with leveraging consultative sales techniques to understand client needs and provide tailored solutions. Utilizes strong negotiation and communication skills to close deals and build lasting relationships. Track record of effective problem-solving and delivering high customer satisfaction.
Overview
12
12
years of professional experience
Work History
Virtual Sales Expert
ATT
Atlanta, GA
04.2024 - 11.2025
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Educated customers on product features and benefits to enhance purchasing decisions.
- Resolved customer complaints promptly to ensure a positive shopping experience.
- Used sales force to acquire, contact and close opportunities within my area.
- Utilize promotions and private intra sales channels tools to acquire new customers or add new services to already existing customers
- Exceeds several metrics on a regular basis( PPV, Customer satisfaction, Insurance Attachment rate)
Personal Banker
Wells Fargo
Atlanta, GA
01.2023 - 02.2024
- Managed and grew a portfolio of customer relationships by identifying financial needs and recommending appropriate products, including loans, investments, and credit card applications.
- Delivered exceptional customer service by resolving inquiries and providing personalized financial advice to enhance satisfaction and retention.
- Consistently met or exceeded sales goals through effective cross-selling and referral to specialists in mortgages, investments, and business banking.
- Educated clients on banking services, products, and digital tools.
- Promoted financial literacy through workshops and one-on-one sessions.
- Generated and closed leads through Salesforce and in-store engagements (Certified Business Expert).
- Presented customized budget-conscious solutions that consistently exceeded customer expectations.
- Consistently exceeded monthly sales goals, achieving over 100% of the assigned targets for a quarter.
- Mentored and trained new associates on effective sales techniques and best practices.
- Assisted customers with product selection and provided personalized service.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Resolved customer complaints promptly to ensure a positive shopping experience.
Retail Sales Consultant
ATT
Atlanta, GA
09.2021 - 11.2022
- Enhanced customer experience by providing personalized product recommendations and support.
- Managed inventory levels through accurate stock assessments and timely replenishment.
- Trained new sales team members on effective sales techniques and product knowledge.
- Implemented promotional strategies to boost in-store traffic and increase sales conversions.
- Developed strong relationships with customers, fostering loyalty and repeat business.
Customer Service Staff Member
Publix
Atlanta, Ga
07.2013 - 10.2021
- Facilitated the front-end workflow of the store by training clerks, monitoring customer flow, managing breaks, and assisting customers at the front service desk.
- Performed financial services, including Western Union, money orders, and special item requests.
- Managed high inbound call volume, answering questions about store locations and item availability.
- Handled back office operations nightly, which consisted of cash auditing, record keeping, and bank depositing.
Education
High School - undefined
Windsor Forest High School
Savannah, GASkills
- Lead qualification
- CRM management
- Sales process management
- Strategic prospecting
- Customer service
Timeline
Virtual Sales Expert
ATT
04.2024 - 11.2025
Personal Banker
Wells Fargo
01.2023 - 02.2024
Retail Sales Consultant
ATT
09.2021 - 11.2022
Customer Service Staff Member
Publix
07.2013 - 10.2021
High School - undefined
Windsor Forest High School