Summary
Overview
Work History
Education
Skills
Timeline
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Brandie Gilliam

North Las Vegas,NV

Summary

I'm a service-focused professional with a background as both a Concierge and a sales associate, passionate about creating great experiences for clients. I'm comfortable juggling multiple tasks while keeping a high standard of hospitality, and I pride myself on being reliable, approachable, and solution-oriented. With strong communication skills and a calm approach to conflict resolution, I’m able to build positive connections and handle challenges smoothly. I'm now looking for a role where I can bring these strengths to a team that values excellent service and a welcoming atmosphere.

Overview

7
7
years of professional experience

Work History

Concierge

The Stirling Club
06.2024 - 11.2024
  • As a Concierge at The Stirling Club, dedication to providing top-notch customer service is essential. This role involves catering to the needs of guests and residents, ensuring their experiences are both pleasant and memorable. Creating a welcoming atmosphere and addressing inquiries promptly contribute to overall satisfaction and comfort.
  • Efficiently managed guest check-ins and check-outs, ensuring a seamless experience.
  • Provided detailed information and recommendations to enhance guest enjoyment.
  • Collaborated with various departments to fulfill special requests and resolve issues.
  • Maintained a professional demeanor while navigating challenging situations.

Optician

Pearle Vision
11.2023 - 03.2024
  • Working as an Optician at Pearle Vision involves assisting clients in selecting the ideal eyewear that suits their individual vision needs and style preferences. Responsibilities include interpreting prescriptions accurately and providing knowledgeable recommendations on frames and lenses. Ensuring a comfortable fit through adjustments and conducting fittings is a vital part of this position.
  • Guided customers in choosing eyeglasses and contact lenses based on their unique preferences.
  • Accurately interpreted prescriptions to ensure correct order processing.
  • Conducted fittings and adjustments for optimal comfort and satisfaction.
  • Maintained an organized inventory and ensured the optical area was well-presented.

Sales Associate

Nectar Bath Treats
06.2023 - 11.2023
  • Independently worked in fast paced environment
  • Assisted in visual merchandising efforts, creating appealing displays that attracted customer interest.
  • Analyzed consumer interactions to identify trends and adapt presentations for better impact.
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.

Front Desk

Swagger Men's Grooming
12.2022 - 05.2023
  • Appointment setting and data entry
  • Responsible for taking both cash and card payments, with nightly deposits
  • General housekeeping, laundry, refilling service stations
  • Responsible for opening and closing the salon

Training Manager

CEC Entertainment (Chuck E Cheese’s)
01.2018 - 06.2022
  • Delivered consistent high-quality service to maintain customer loyalty
  • Managed and trained over one hundred employees up to the regulations of the company
  • Utilized POS systems to process cash, and card payments
  • Party planner and host, responsible for entertaining and serving up to 30 children over a two hour period
  • Mentored staff on effective customer service techniques, boosting team morale and performance levels.

Education

No Degree - Beauty

Paul Mitchell
Las Vegas, NV
01-2022

High School Diploma -

Foothill High School
Henderson, NV
06-2017

Skills

  • Organizational Skills
  • Customer Service
  • Communication Skills
  • Multitasking Ability
  • Conflict Resolution
  • Hospitality Standards

Timeline

Concierge

The Stirling Club
06.2024 - 11.2024

Optician

Pearle Vision
11.2023 - 03.2024

Sales Associate

Nectar Bath Treats
06.2023 - 11.2023

Front Desk

Swagger Men's Grooming
12.2022 - 05.2023

Training Manager

CEC Entertainment (Chuck E Cheese’s)
01.2018 - 06.2022

No Degree - Beauty

Paul Mitchell

High School Diploma -

Foothill High School

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