BRANDIE MARTINEZ
Pflugerville,TX
Summary
Supervisor and Administrative Assistant with 10+ years of experience looking to pursue a highly
rewarding career, seeking a job in a challenging and suitable work environment where I can utilize
my skills and knowledge efficiently for organizational growth.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Paradigm Manufacturing
02.2026 - Current
- Greeted visitors and employees, maintained professional reception area, and directed guests to appropriate personnel, ensuring adherence to security and sign-in procedures.
- Answered and routed incoming phone calls to correct departments, took accurate messages, and provided basic company and product information to callers in a courteous, efficient manner.
- Coordinated appointment scheduling and meeting room reservations, confirming details with attendees and preparing rooms with necessary materials.
- Managed daily front desk tasks by sorting and distributing mail, handling package deliveries, and maintaining organized records for correspondence.
- Supported office operations by monitoring front desk supplies, reporting maintenance needs, and communicating promptly with supervisors and team members regarding visitor issues, schedule changes, or urgent requests.
Manager
Rosa's Cafe
Round Rock, TX
05.2024 - 11.2025
- Oversee food preparation and ensure it aligns with quality standards and recipes
- Trained and supervised staff to foster high performance and improve team morale
- Address employee concerns and resolve conflicts effectively Ensure all customers have a positive experience
- Handled customer complaints and feedback promptly and professionally to enhance customer satisfaction
- Monitor daily sales and manage cash handling procedures, including bank deposits
- Report financial performance to accounting and upper management
- Monitored and maintained restaurant cleanliness, organization, and safety standards to ensure smooth operations and effective closing procedures
Supervisor
BMS CAT
Austin, TX
09.2018 - 01.2024
- Supervised labor workers during job assignments, ensuring timely and efficient task completion.
- Assisted Program Manager with payroll processing, travel arrangements, and spreadsheet management to support project operations.
- Traveled to multiple states to complete job assignments.
- Communicated with clients and attended business meetings.
- Tracked and recorded job expenses to maintain accurate financial documentation.
- Worked with corporate store weekly to assist the accounting department.
- Used BP Logix to submit receipts of job expenses.
- Transitioned to work from home in 2020 assisting with Admin and HR tasks.
Tax Examiner
I. Internal Revenue Service (IRS)
Austin, TX
01.2017 - 08.2017
- Reviewed and analyzed taxpayers' documents, ensuring compliance with regulations.
- Requested and interpreted taxpayer information to facilitate accurate processing of tax records.
- Perfected documents and conducted research to resolve discrepancies in account information.
- Processed Form W-7, IRS Individual Taxpayer Identification Number, using RTS and guidelines outlined in the IRM.
- Assigned taxpayer identification numbers to eligible applicants.
Human Services Specialist IV
Health and Human Services Commission HHSC
Austin, TX
12.2016 - 01.2017
- Oversaw disaster assistance program operations at ONA.
- Supervised 30 employees, implementing agency policies to train new staff.
- Reviewed and approved cases in NEMIS, ensuring compliance with program guidelines.
- Conducted training classes and provided individual training to enhance staff competencies.
- Answered statewide escalated calls to assist applicants.
- Attended meetings with the Director and Operations Manager.
- Organized files and generated reports using EXCEL.
Administrative Assistant IV
Department of Aging and Disability
Austin, TX
09.2013 - 12.2016
- Maintained and monitored Community Services Interest List (CSIL) system to ensure accurate tracking of individuals' interests.
- Answered statewide incoming calls to place and update individuals on interest list in CSIL system.
- Performed interest list outreach, sent letters to individuals, and researched returned mail to improve communication and service delivery.
- Performed interest list contacts, sent interest list letters to correct addresses, and researched returned mail.
- Coordinated sharing of forms and documents for interest list individuals across organizational units to streamline information flow.
Texas Works Advisor
Texas Health and Human Services Commission
Austin, TX
09.2009 - 09.2013
- Conducted highly complex research in TIERS, state portal, and Phoenix TMHP system to support case management decisions.
- Merged multiple client records through thorough research of client case records in TIERS system to ensure data accuracy.
- Generated and distributed monthly reports in TMHP to enhance team awareness of client status and case trends.
- Prepared and maintained monthly logs and statistics in EXCEL used by Management.
Texas Works Advisor
Texas Health and Human Services Commission
Austin, TX
01.2006 - 08.2009
- Call center lead for disaster assistance hotline.
- Handled statewide escalated calls to resolve applicant issues and improve customer satisfaction.
- Trained new employees on agency policies and procedures to ensure compliance and effective service delivery.
- Conducted training classes and provided individualized training to enhance staff knowledge and performance.
- Attended meetings with management and recorded notes.
- Sorted and categorized files for easy retrieval and generated reports using EXCEL.
Education
Associate of Arts - Business Administration
Strayer University
Atlanta, GA01-2017
Skills
- Call Routing Systems
- Customer service
- Office Administration
- Data entry
- Microsoft Excel
- Microsoft Outlook
- Office Software
- Administrative experience
- Spanish
Timeline
Front Desk Receptionist
Paradigm Manufacturing
02.2026 - Current
Manager
Rosa's Cafe
05.2024 - 11.2025
Supervisor
BMS CAT
09.2018 - 01.2024
Tax Examiner
I. Internal Revenue Service (IRS)
01.2017 - 08.2017
Human Services Specialist IV
Health and Human Services Commission HHSC
12.2016 - 01.2017
Administrative Assistant IV
Department of Aging and Disability
09.2013 - 12.2016
Texas Works Advisor
Texas Health and Human Services Commission
09.2009 - 09.2013
Texas Works Advisor
Texas Health and Human Services Commission
01.2006 - 08.2009
Associate of Arts - Business Administration
Strayer University