Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
5
5
years of professional experience
Work History
Store Manager Trainer
Verizon Wireless
Belleview, FL
07.2024 - 01.2026
Built a training program for new hire reps and managers.
Built an easy to use Commission Calculator.
Hold district meetings to implement trainings
Hold weekly all hands conference calls, district calls, and store manager calls
Wear any hat necessary - Fix the toilet, Paint over the scuff on the wall, Fix the loose door nob, run product from store to store, and patch any leak.
Open Availability - can be contacted 24/7
Manage two locations 50-60 hours a week
Required to hit individual sales goals equal to a sales representative. Sell and Manage, a lead from the front type of Management.
All work is done at location or during vacation. Sometimes to win you don't get to sleep
My greatest attribute is my availability which allows me to be there when you need me. I come in for the call outs, fill in for the emergencies, and forget PTO exists.
Store Manager
ATT
The Villages, FL
03.2022 - 04.2024
Managed 3 stores throughout the tenure. The Villages Brownwood, The Villages Lake sumter, and Ocala location.
Rebuilt team cultures at 3 different locations.
Interviewed and scouted candidates.
Developed 3 sales representatives into store managers.
Set company records in sales metrics for Device Trade ins and Accessory sales.
Hired and trained a representative that became number one in the company their first month.
Self teach my way through unseen problems.
Bartender
Outback Steakhouse
Ocala, FL
10.2020 - 03.2022
Crafted and served a variety of cocktails and beverages to enhance guest experience.
Managed bar inventory and ensured compliance with safety standards.
Collaborated with kitchen staff to synchronize food and beverage service.
Trained new bartenders on techniques, recipes, and customer service protocols.
Maintain customer relationships to build a community.