Erica Gonzalez
Selma
Summary
Dynamic Store Manager Trainer at Dollar Tree with a proven track record in boosting sales through strategic merchandising and enhancing team performance. Skilled in cash management and fostering clear communication, I effectively reduced employee turnover while optimizing operations, creating a thriving work environment that drives results.
Overview
7
7
years of professional experience
Work History
Store Manager Trainer
Dollar Tree
05.2018 - Current
- Facilitated strong communication between team members, fostering a collaborative work environment that maximized productivity.
- Negotiated contracts with vendors to secure favorable pricing on products, improving profit margins significantly.
- Increased store sales by implementing strategic merchandising plans and visual displays.
- Oversaw renovations and remodeling projects to enhance store environments, attracting new customers while retaining existing ones.
- Reduced employee turnover by establishing a positive work environment and offering competitive benefits packages.
- Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
- Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
- Streamlined store operations by optimizing staff schedules and delegating responsibilities effectively.
- Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
Education
Associate of Arts - Business Administration
St Phillips
San Antonio, TX05-2008
Skills
- Store operations
- Health and safety
- Recruitment and hiring
- Staff scheduling
- Merchandise planning
- Sales analysis
- Cash management
- Multitasking
- Attention to detail
- Critical thinking
- Clear communication
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Store Manager Trainer
Dollar Tree
05.2018 - Current
Associate of Arts - Business Administration
St Phillips
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