Emily Knoper
Holland,MI
Summary
Results-driven Store Manager Trainer with expertise in employee engagement, coaching, and team building. Proven success in reducing turnover by 82% through effective mentoring and a positive work culture.
Overview
10
10
years of professional experience
Work History
Store Manager Trainer
Starbucks
Walker, MI
05.2016 - Current
- Trained new store managers on operational procedures and customer service excellence.
- Used training materials to enhance onboarding process for management staff.
- Managed budgets, financial reporting, and expense control to ensure profitability for each store location under my supervision. One store I was able to increase their controllable contribution by 13%.
- Led workshops focused on inventory management and loss prevention strategies.
- Mentored other managers to improve team performance and operational efficiency.
- Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
- Analyzed store performance metrics to identify areas for improvement in operations.
- Implemented best practices for employee engagement and retention initiatives to also support other managers
- Developed 6 of my own employees to become store managers themselves in 4 years.
- Reduced employee turnover by 82% through establishing a positive work environment and promoting competitive benefits packages.
Education
Bachelor of Science - Family And Child Development
Arizona State University
Tempe, AZ06-2019
Skills
- Store operations
- Health and safety
- Compliance management
- Staff scheduling
- Employee engagement
- Team building
- Employee training and hiring
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Documentation and recordkeeping
- Coaching and mentoring
- Recruitment and hiring
Timeline
Store Manager Trainer
Starbucks
05.2016 - Current
Bachelor of Science - Family And Child Development
Arizona State University
Store Manager of the quarter 2023 and 2024
Every quarter our district of 11 stores will nominate a peer that has been going above and beyond for our district to be selected as a "store manager of the quarter". After being nominated by your district it goes to our regional manager who over sees 20 districts (a little over 200 stores) and our regional manager selects one manager from all those stores to win our "store manager of the quarter" award which I have won 2 times from supporting my district and exceeding starbucks goals and expectations at a regional level.