Brandley Cerisier
Brooklyn
Summary
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
8
8
years of professional experience
Work History
Shift Lead
Walgreens
03.2018 - Current
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented workflow improvements that increased team efficiency during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Maintained accurate cash drawer and balanced registers at end of shifts.
Seasonal Worker
Macy’s Herald Square
12.2017 - 01.2018
- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product displays.
- Collaborated with team members to achieve daily sales goals and improve overall performance.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Diploma -
Midwood High School
Brooklyn, NYSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Timeline
Shift Lead
Walgreens
03.2018 - Current
Seasonal Worker
Macy’s Herald Square
12.2017 - 01.2018
Diploma -
Midwood High School