Brando Core
Homestead,FL
Summary
Proven leader and bilingual communicator, adept in customer service management and multitasking, significantly enhanced customer satisfaction at Chipotle Mexican Grill. Excelled in a fast-paced environment, fostering team collaboration and ensuring workplace safety. Demonstrated exceptional problem-solving skills, turning challenges into opportunities for growth.
With solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Crew Member
Chipotle Mexican Grill
06.2022 - 06.2024
- Worked front counter, grill, cashier, DML, and other areas.
- Took orders, prepared meals, cooked food, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Service Manager
Chipotle Mexican Grill
06.2024 - Current
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Trained and supervised a team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Education
High School Diploma -
Miami Southridge Senior High
Miami, FL06-2023
Skills
- Positive attitude
- Team leadership
- Customer service management
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Trustworthy and honest
- Outgoing and energetic
- Goal oriented
- Bilingual English and Spanish
- Workplace safety
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Manager
Chipotle Mexican Grill
06.2024 - Current
Crew Member
Chipotle Mexican Grill
06.2022 - 06.2024
High School Diploma -
Miami Southridge Senior High
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