Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Alfaro

Summary

Proven leader and dedicated professional with a track record of enhancing customer satisfaction and streamlining operations at Perkins Family Restaurant. Expert in cash handling and team leadership, I excel in fostering guest engagement and maintaining high cleanliness standards. My approach has significantly reduced employee turnover, demonstrating my strong work ethic and exceptional customer service skills.

Motivated Sever with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

3
3
years of professional experience

Work History

Server

IHOP
10.2022 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Manager on Duty/Server

Perkins Family Restaurant
07.2021 - 11.2023
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash,and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.

Education

No Degree - Education

Delgado Community College
New Orleans, LA

High School Diploma -

Colleton County High School
Walterboro, SC

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Cleanliness standards
  • Safe Food Handling
  • Professional Appearance
  • Organization
  • Verbal and written communication
  • Team Leadership

Timeline

Server

IHOP
10.2022 - 03.2024

Manager on Duty/Server

Perkins Family Restaurant
07.2021 - 11.2023

No Degree - Education

Delgado Community College

High School Diploma -

Colleton County High School

Similar Profiles

CREATE PROFILE
Brandon Alfaro