Latitude
Brandon Amyot
Michigan City,IN
Summary
Collections professional with robust background in managing and improving collections processes. Known for driving efficiency and enhancing team performance to exceed targets and foster collaborative environment. Reliable and adaptable, with strong problem-solving skills and focus on achieving outstanding results.
Overview
27
27
years of professional experience
Work History
Vice President of Operations
Glass Mountain Capital
05.2020 - 02.2025
- Oversaw the day-to-day operations of the Collections department, ensuring that policies were followed consistently by all team members in their efforts to collect outstanding receivables.
- Improved overall efficiency of the Collections department through continuous process improvement initiatives.
- Ensured compliance with all applicable laws, regulations, and industry standards related to collections activities.
- Drive agency performance on increase market share across all contracts
- Implemented text messaging & email strategy
- Oversaw dialer strategy on a daily basis
- Streamlined collections procedures by implementing new software systems and automating routine tasks.
- Provided support to the collection floor
Vice President of Operations
EOS CCA
04.2019 - 03.2020
- Responsible for the daily operations of the Healthcare & Western Region including 1st & 3rd party healthcare, Purchased debt, Payment Plans, Scheduling, Telco, County Fines & Fee's and Superior Court projects
- Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Oversaw companies database migration from an operations prospective from three CUBS and two FACS data bases to Artiva RM and HC
- Operational point of escalation for clients and available to them 24x7
- Provided support to the collection floor
Director of Collections
EOS CCA
05.2015 - 04.2019
- Oversaw the western region collection operations which included 1st & 3rd party healthcare collections, Telco contracts, Superior court projects, Commercial Business to Business Contracts and miscellaneous debt.
- Met with clients monthly in person or face to face to go over performance and address any concerns
- Traveled to other sites to audit performance and have a presence overall
- Reviewed and improved overall strategy to increase revenue
- Trained and mentored staff including collectors, supervisors and managers
- Created custom reporting for hospital clients that their patient accounting systems were unable to produce
- Managed legal department and approved new lawsuits and enforcement actions on accounts with judgments
- Provided support to the collection floor
Director of 1st & 3rd Party Collections
California Service Bureau
05.2008 - 04.2011
- Managed the day to day operations of the bad debt department
- Oversaw healthcare, Superior Courts and County Fines and Fee's Projects
- Oversaw and executed expansion of two new offices into two new demographic regions
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Installed new dialing solutions
- Implemented annual employee review process
- Assisted in writing company handbook
- Conducted Annual Training i.e. HIPAA, FDCPA, FCRA, Rosenthal as well as state specific training
Education
Vocational - Business
SNJCC
Reno, NV12-1997
Skills
- Strategic planning and execution
- Debt recovery expertise
- Verbal and written communication
- Organizational development
- Portfolio management
- Strategies and goals
- Project coordination
- Time management
- Strategy development
- Negotiation
- Compliance management
- Data analytics
Software
Artiva RM
Artiva HC
CUBS
FACS
DAKCS
Livevox
Dial Connect
Global Connect
Timeline
Vice President of Operations
Glass Mountain Capital
05.2020 - 02.2025
Vice President of Operations
EOS CCA
04.2019 - 03.2020
Director of Collections
EOS CCA
05.2015 - 04.2019
Director of 1st & 3rd Party Collections
California Service Bureau
05.2008 - 04.2011
Vocational - Business
SNJCC
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