Brandon Balram
Summary
Highly versatile, effective at conflict resolution and cogent communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Aligns self as necessary to build and deliver solution that meets customer needs.
Overview
11
11
years of professional experience
Work History
Customer Experience Manager
The Home Depot
East Elmhurst, New York
02.2024 - Current
- Enhanced customer service strategies to improve overall shopping experiences.
- Collaborated with team members to address customer inquiries and concerns effectively.
- Trained staff on best practices for customer interaction and problem resolution.
- Conducted regular assessments of store layout to optimize product accessibility.
- Managed escalated customer issues and resolved conflicts in a timely manner.
Department Supervisor
The Home Depot
Maspeth, New York
03.2020 - 02.2024
- Identify and addressing safety behaviors for all associates in the store that could result in inquiries
- Meets with associates daily and walk department standards and address areas that needs attention such as safety, on-shelf availability and store appearances.
- Follow up on categories with high number of visual out, validate packdown process and on hand accuracy
Field Supervisor
Watsons Plumbing
New York, New York
01.2016 - 12.2019
- Kept detail progress records to hit strict deadlines and adjust plans
- Kept production team moving forward for progress in daily site operations
- Created work crew schedules and delegated assignments
Plumber
All County Sewer & Drain
The Bronx, New York
01.2015 - 12.2016
- Installed plumbing systems in residential and commercial buildings.
- Performed pipe fabrication, installation and fitting according to proper specifications.
- Tested piping systems with water and air pressure to maintain balance and accuracy
Education
High School Diploma -
Borough of Manhattan Community College
New York, NYSkills
- Customer Focus
- Drives Result
- Manages Conflict
- Develops Talent
- Communicates effectively
- Drives engagement
- Self Development
Achievements
- Infocus Captain
- Team Depot Member
- Inventory Captain
Timeline
Customer Experience Manager
The Home Depot
02.2024 - Current
Department Supervisor
The Home Depot
03.2020 - 02.2024
Field Supervisor
Watsons Plumbing
01.2016 - 12.2019
Plumber
All County Sewer & Drain
01.2015 - 12.2016
High School Diploma -
Borough of Manhattan Community College
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