Summary
Overview
Work History
Education
Skills
Timeline
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Eric Lagerblade

Peabody,MA

Summary

Highly motivated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities for the Pro side of the Company.

Overview

10
10
years of professional experience

Work History

Customer Experience Manager

The Home Depot Inc
04.2018 - Current
  • Perform duties and provide service in accordance with established operating procedures and company policies.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Oversee performance and service goals and held associates accountable for individual performance.

Ski and Snowboard Rental Shop Manager/Zipline Guide

Mountain Capital Partners
12.2016 - 09.2017
  • Maintained accurate records of all transactions, inventory movements, and financial data to ensure full compliance with local regulations and company policies.
  • Enhanced customer satisfaction through attentive service, prompt problem resolution, and personalized recommendations.
  • Enhanced store appearance with strategic product placement, effective signage, and well-maintained displays that attracted customers'' attention.
  • Resolved customer complaints in a timely manner while maintaining professionalism and preserving brand reputation.

Painter

Ford Painting
10.2014 - 09.2016
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.

Education

English 101

Boston University
Boston, MA

High School Diploma -

Winthrop High School
Winthrop, MA
06.1986

Skills

  • Action Oriented
  • Effective Communication
  • Problem-Solving
  • Drive Results
  • Goal Setting
  • Relationship Building
  • Customer Focus
  • Professionalism
  • Voice of Customer Analysis

Timeline

Customer Experience Manager

The Home Depot Inc
04.2018 - Current

Ski and Snowboard Rental Shop Manager/Zipline Guide

Mountain Capital Partners
12.2016 - 09.2017

Painter

Ford Painting
10.2014 - 09.2016

English 101

Boston University

High School Diploma -

Winthrop High School

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Eric Lagerblade