Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifir Richardson

Galt,CA

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

8
8
years of professional experience

Work History

Customer Experience Manager

The Home Depot Inc
11.2023 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Customer Experience Manager

The Home Depot Inc
01.2023 - 11.2023
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Customer Experience Manager

The Home Depot Inc
03.2021 - 01.2023
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Department Supervisor, Various

The Home Depot Inc
01.2017 - 03.2021


  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.

Education

High School Diploma -

Valley High School
Sacramento, CA

Skills

  • Action Oriented
  • Directs Work
  • Builds Effective Teams
  • Drives Engagement
  • Customer Empathy

Timeline

Customer Experience Manager

The Home Depot Inc
11.2023 - Current

Customer Experience Manager

The Home Depot Inc
01.2023 - 11.2023

Customer Experience Manager

The Home Depot Inc
03.2021 - 01.2023

Department Supervisor, Various

The Home Depot Inc
01.2017 - 03.2021

High School Diploma -

Valley High School
Jennifir Richardson