Brandon Bell
Gardena,CA
Summary
Seasoned Lead Guest Service Associate with comprehensive experience in hospitality and customer service management. Demonstrated strengths in team leadership, problem-solving, and guest satisfaction. Significant contributions made in fostering positive guest experiences through proactive communication and effective conflict resolution. Skilled at improving operational efficiency and maintaining high-quality service standards.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Sales and Service Associate
24 Hour Fitness
Hawthorne, California
07.2025 - Current
- Sell gym memberships and promote fitness programs
- Provide customer service and assist members with account questions
- Manage front desk check-ins and facility support
- Maintain a welcoming environment for members
Guest Service
Target
Gardena, CA
03.2022 - 02.2025
- PROVIDED EXCEPTIONAL CUSTOMER SERVICE BY EFFICIENTLY MANAGING GUEST INQUIRIES ANDSTREAMLINING RETURN & REFUND WORKFLOWS THROUGH DIGITAL AUTOMATION, ENHANCING CUSTOMERSATISFACTION RATINGS BY 15%.EXECUTED DRIVE UP SERVICES BY SUCCESSFULLY COORDINATING DELIVERIES FOR 100+ ORDERS DAILY ANDOPTIMIZING PARKING LOT LAYOUT & SIGNAGE TO CLEARLY DESIGNATE DRIVE UP ZONES, EXPANDINGSERVICE ACCESSIBILITYRESOLVED GUEST CONCERNS AND DE-ESCALATED ISSUES TO ENSURE SATISFACTION AND UPHOLDTARGET’S BRAND STANDARDS.ASSISTED WITH FRONT-END OPERATIONS INCLUDING MANAGING LINES AND MAINTAINING CLEANLINESS.
Stocker
Target
Gardena, California
07.2021 - 03.2022
- MAINTAINED AND ORGANIZED SALES FLOOR BY STOCKING, ZONING, AND MERCHANDISING PRODUCT TO ENSURE A CLEAN AND SHOPPABLE ENVIRONMENT. ASSISTED GUESTS WITH LOCATING ITEMS, ANSWERING PRODUCT QUESTIONS, AND PROVIDING EXCELLENT CUSTOMER SERVICE. OPERATED EQUIPMENT SUCH AS PRICE SCANNERS AND PALLET JACKS; SUPPORTED INVENTORY ACCURACY THROUGH REGULAR AUDITS AND BACKROOM ORGANIZATION. COLLABORATED WITH TEAM MEMBERS TO COMPLETE DAILY WORKLOAD EFFICIENTLY WHILE MEETING STORE PRESENTATION AND REPLENISHMENT GOALS.
Education
Leuzinger High School
Lawndale, CASome College (No Degree) - Biology
El Camino College
Torrance, CASkills
- Sales techniques
- Digital automation
- Customer engagement
- Front-end operations
Timeline
Sales and Service Associate
24 Hour Fitness
07.2025 - Current
Guest Service
Target
03.2022 - 02.2025
Stocker
Target
07.2021 - 03.2022
Leuzinger High School
Some College (No Degree) - Biology
El Camino College